Service Representative / Karmika Mitra

Role Summary: The Service Representative, also known as Karmika Mitra, serves as the first point of contact for workers visiting Karmika Seva Kendra (KSK) centers. The representative plays a critical role in assisting unorganized sector workers with digital literacy, completing online applications, and accessing various social security and welfare schemes. This role requires a combination of technical know-how, empathy, and public service motivation. Key Responsibilities: 1. Worker Support & Application Assistance • Assist workers in completing applications for registration and scheme benefits on government portals like Karmika Seva Kendra. • Guide users on document requirements, photograph uploads, and mobile verification. • Help fill out details such as work history, employment category, and family/dependent information. Role Summary: The Service Representative, also known as Karmika Mitra, serves as the first point of contact for workers visiting Karmika Seva Kendra (KSK) centers. The representative plays a critical role in assisting unorganized sector workers with digital literacy, completing online applications, and accessing various social security and welfare schemes. This role requires a combination of technical know-how, empathy, and public service motivation. Key Responsibilities: 1. Worker Support & Application Assistance • Assist workers in completing applications for registration and scheme benefits on government portals like Karmika Seva Kendra. • Guide users on document requirements, photograph uploads, and mobile verification. • Help fill out details such as work history, employment category, and family/dependent information. 2. Scheme Awareness and Navigation • Educate workers about available welfare schemes (e.g., health, education, housing, pension, maternity, etc.). • Navigate different government platforms and interpret Kannada/English content to users with low literacy. 3. Document Verification and Upload • Scan, validate, and upload required documents such as Aadhaar, bank passbooks, ration cards, and certificates. • Ensure proper categorization and file-naming conventions for document uploads. 4. Follow-up and Status Tracking • Track the status of submitted applications and communicate outcomes to workers. • Coordinate with Labour Inspectors or officials for approval processes or issue resolution. 5. Record Maintenance & Reporting • Maintain records of applications filed, services availed, and grievances raised. • Generate and submit periodic reports as directed by KSK administrators. Job Types: Full-time, Permanent Pay: From ₹21,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Language: English (Preferred) Hindi (Preferred) Work Location: In person