Service Project Coordinator

Long Description

Job Summary

• Coordination of Preventative Maintenance cases for Customer Care contracts.
  

Essential Duties And Responsibilities

• Review Preventative Maintenance Visit (PMV) cases placed into your ownership and coordinate through closure status
• Update established work orders with template verbiage for problem description and dispatch detail
• Client communication via phone and email, to determine room availability
• Internal and Vendor communication via phone and email, for successful dispatching
• Scheduling of dispatches via ServiceNow or WorkMarket
• Assess case risks and issues and provide solutions where applicable
• Escalate risks and noted issues to Management if out of coordinator scope
• Ensure cases adhere to framework and documentation is maintained for each case
• Provide administrative support as needed
• Document and notify proper team members of any changes, adds or deletions to contractual room listing
• Phone support for incoming calls regarding Preventative Maintenance scheduling
• Monitor PMV Scheduling Microsoft email inboxes for inquiries and scheduling
• Proactively provide feedback, communication and follow up information in a timely and professional manner
• Final case closure notification and completed documentation correspondence
• Maintain professional timely responses and flow for open projects as assigned
  

Other duties assigned as needed

Skills And Abilities

• Ability to balance multiple tasks with changing priorities
• Ability to work and think independently and ensure meeting deadlines
• Strong organizational skills and excellent attention to detail
• Must have clear and professional communication skills (written and oral) both internally and externally
• Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization
• Demonstrated customer service focus and client communication skills
• Ability to handle sensitive and confidential information
• Proficient with Microsoft Office (Word, Excel, Outlook)
  

Education And/or Experience

• Minimum of a high school diploma or equivalent
• Minimum 1-year similar Project Coordinator experience preferred
  

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers).

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment
  

Direct Reports

• This position does not have any direct reports
  

Work Hours

AVI-SPL reserves the right to alter work hours, and work location as deems necessaryAVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran ProtectedVEVRAA Federal Contractor