Job
Description
Responsibilities Implement and manage ServiceNows SAM Pro module, ensuring optimal performance and compliance. Integrate SAM Pro with Publishers to enhance overall IT operations. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Maintain and enhance ITSM processes to ensure alignment with ITIL best practices. Develop and implement strategies for software asset management, including compliance, license optimization, and cost reduction. Conduct regular audits and assessments to ensure data accuracy and compliance with licensing agreements. Provide technical support and troubleshooting for SAM Pro and related modules. Create and maintain documentation, including process flows, configuration guides, and training materials. Stay updated with the latest ServiceNow features and industry trends to continually improve the SAM Pro modules effectiveness. Qualifications we seek in you Bachelor s degree in computer science, IT, engineering, or related technical discipline. Minimum of 3 years of experience with IT Service Management (ITSM) processes and tools. 1 to 2 years of experience with IT Operations Management (ITOM) module and integrations. At least 2 years of hands-on experience with ServiceNows Software Asset Management (SAM) Pro module. Strong understanding of ITIL framework and best practices. Proven experience in software asset management, including license compliance, optimization, and audits. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. ServiceNow Certified System Administrator and SAM Pro certification preferred. Preferred Qualifications/ Skills Experience with other ServiceNow modules, such as ITSM, ITOM and SAM. Familiarity with scripting languages (JavaScript, Glide Script). Understanding of cloud licensing models and SaaS management. Project management experience. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.
