Service Now Developer / Infrastructure software Developer

Role purpose:

Skilled ServiceNow Developer (Minimum 7 years of experience) to join our team and contribute to the development and maintenance of our ServiceNow Customer Portal and ITSM solutions. The ideal candidate will have a strong background in ServiceNow development, customization, and integration.

• Strong programming skills in JavaScript.
• Experience working with HTML, XML, System integration (REST/SOAP) CSS, Bootstrap, jQuery, AngularJS, and relational databases.
• Very good understanding of different software design paradigms & security fundamentals (OOP, design patterns, SOA, Microservices, OWASP Top 10).
• Understanding of relational databases and SQL.
• Configuration and Customization:
• Ability to configure out-of-the-box workflows and create/maintain custom workflows.
• Experience with ServiceNow UI customization, including UI pages, UI macros, UI policies, and client scripts.
• Knowledge of ServiceNow's data model and relationships.
• Analytical and Problem-Solving:
• Strong analytical skills to troubleshoot and resolve technical issues.

Ability to analyze system performance and implement performance enhancements.

Roles and Responsibilities:

• Develop, configure, and customize ServiceNow applications and services.
• Design and implement solutions within the ServiceNow platform, including custom applications, workflows, and integrations.
• Maintain and enhance the ServiceNow Customer Portal and ITSM modules.
• Troubleshoot and resolve issues related to ServiceNow applications and integrations.
• Manage incidents/problems as level two and level three support.
• Perform regular updates and maintenance of the ServiceNow platform.
• Create and maintain technical documentation for developed solutions.
• Provide training and support to end-users and other developers.
• Responsible for the analysis of business process maps and requirements and provide analysis skills to solve problems.
• Estimate user and technical stories to help inform and prioritize backlog.
• Design modules according to user stories, UX/UI designs, and technical stories.
• Develop and execute unit and integration tests; support testing against user and technical story acceptance tests.
• Manage incidents/problems as level two and level three support.