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Service Management Associate

Service Management Associate

Coforge

4 - 8 years

4 - 10 Lacs

greater noida

Posted:1 week ago| Platform:

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Skills Required

itsm reporting ms office pmo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Manage IT services and support requests, ensuring timely resolution of issues and effective communication with stakeholders.
Develop and maintain accurate records of service incidents, problems, and changes using ITSM tools like PMO.
Collaborate with cross-functional teams to identify areas for process improvement and implement changes to enhance efficiency.
Provide regular reporting on service performance metrics, identifying trends and opportunities for optimization.

Job Requirements :

Excellent communication skills as this being a client facing role.
Proactive and proficient in MS office suite of tools – primarily MS Excel ( good knowledge of functions), MS Powerpoint, MS word etc.
Knowledge of ITSM Process (Incident, Problem, Change)
Good in creation of reporting such as WSR, MSR, SMR, and QBR
Has knowledge of PMO – billing, allocations, resourcing, PCM
Has knowledge of SLA’s

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Service Management Associate