Service Management Associate

4 - 8 years

4 - 8 Lacs

Posted:5 days ago| Platform: Foundit logo

Apply

Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities:

  • Manage IT services and support requests, ensuring timely resolution and stakeholder communication.
  • Develop and maintain accurate records of service incidents, problems, and changes using ITSM tools like PMO.
  • Collaborate with cross-functional teams to identify areas for process improvement and implement changes to enhance efficiency.
  • Provide regular reporting on service performance metrics, identifying trends and opportunities for optimization.

Job Requirements:

  • Excellent communication skills as this is a client-facing role.
  • Proficiency in MS Office Suite, primarily MS Excel (including functions), PowerPoint, and Word.
  • Knowledge of ITSM processes (Incident, Problem, Change).
  • Experience in creating reports such as WSR, MSR, SMR, and QBR.
  • Familiarity with PMO functions including billing, allocations, resourcing, and PCM.
  • Understanding of Service Level Agreements (SLAs) and compliance tracking.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You