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Service Level Management-Availability Management Analyst

6 - 8 years

0 Lacs

pune maharashtra india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

analytical principles itil accreditation tooling awareness continuous improvement methods

Work Mode

On-site

Job Type

Full Time

Job Description

Experience Required

ITIL accreditation or Computer Science or equivalent, or a related discipline. At least six years related experience as a Service Delivery specialist/member or an equivalent combination of education and work experience across the ITIL capabilities, Incident, Major Incident, Request, Problem, Release, Change, Capacity and Configuration.
  • to have a good understanding of the ITIL disciplines
  • to have a tooling awareness and automation driven to maximise efficiency
  • to have practical experience of defining process workflows
  • to have practical experience of continuous improvement methods and techniques
  • to have a good understanding of statistical and analytical principles and processes
  • to possess good interpersonal skills for written, oral and face to face communications
  • to possess skills in influencing and negotiation methods and techniques
  • to have a analytical mindset, build and report on key metrices to baseline and seek improvements where necessary
  • to have the ability to understand how the IT technology supports the business
  • to have a reasonable understanding of Cost Management principles.

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