Service Lead - Jio Home Fiber

As a Home Connect Master Supervisor - Service Lead for Jio Home fiber in Behala area, your role involves driving home connect and care operations in the assigned territory. You will be responsible for sourcing and training technicians by collaborating with target colleges. Conducting classroom and on-the-job trainings for technicians, as well as mentoring and guiding them to enhance productivity, will be part of your daily tasks. Your primary focus will be on ensuring zero defect execution of home connect activity, driving home connect installation, and fault repair related SLAs, and ultimately ensuring customer satisfaction by adhering to processes as per company-defined SLAs. Key Responsibilities: - Drive home connect and care operations in the assigned territory - Source and train technicians by teaming up with target colleges - Conduct classroom and on-the-job trainings for technicians - Mentor and guide technicians to enhance productivity - Ensure zero defect execution of home connect activity - Drive home connect installation and fault repair related SLA - Ensure customer satisfaction - Ensure adherence to processes as per company defined SLAs Qualifications Required: - Graduation or Diploma in ECE/Telecommunication/IT/CS - 5-8 years of relevant experience Please note that the key competencies for this role include product service knowledge, knowledge of IT tools usage, proficiency in speaking the local language, planning and organizing skills, team management skills, execution excellence, strong communication skills, coaching skills, and customer focus. As a Home Connect Master Supervisor - Service Lead for Jio Home fiber in Behala area, your role involves driving home connect and care operations in the assigned territory. You will be responsible for sourcing and training technicians by collaborating with target colleges. Conducting classroom and on-the-job trainings for technicians, as well as mentoring and guiding them to enhance productivity, will be part of your daily tasks. Your primary focus will be on ensuring zero defect execution of home connect activity, driving home connect installation, and fault repair related SLAs, and ultimately ensuring customer satisfaction by adhering to processes as per company-defined SLAs. Key Responsibilities: - Drive home connect and care operations in the assigned territory - Source and train technicians by teaming up with target colleges - Conduct classroom and on-the-job trainings for technicians - Mentor and guide technicians to enhance productivity - Ensure zero defect execution of home connect activity - Drive home connect installation and fault repair related SLA - Ensure customer satisfaction - Ensure adherence to processes as per company defined SLAs Qualifications Required: - Graduation or Diploma in ECE/Telecommunication/IT/CS - 5-8 years of relevant experience Please note that the key competencies for this role include product service knowledge, knowledge of IT tools usage, proficiency in speaking the local language, planning and organizing skills, team management skills, execution excellence, strong communication skills, coaching skills, and customer focus.