service executive /Receptionist

Job Summary:

We are seeking a friendly, professional, and organized Receptionist to join our service center team. The ideal candidate will be the first point of contact for visitors and customers, handling front-desk responsibilities, maintaining records, and assisting in the smooth operation of the service center.

Key Responsibilities:

• Greet and assist walk-in customers and visitors in a courteous and professional manner.
• Handle incoming calls, inquiries, and direct them to the appropriate departments.
• Register and document incoming service items (e.g., laptops, motherboards, components) in the service system.
• Generate and issue job sheets and acknowledgment receipts for service products.
• Coordinate with the technical team for service updates and communicate the same to customers.
• Maintain visitor logs, customer feedback forms, and service records.
• Assist in billing, invoicing, and payment collection when needed.
• Ensure the front desk area is clean, organized, and presentable at all times.
• Follow up with customers for service completion and delivery coordination.
• Provide administrative support to the service and operations team as required.

Required Skills and Qualifications:

• Minimum graduate , a degree/diploma in any field is an advantage.
• Proven experience as a receptionist, front desk officer, or customer service executive.
• Good communication skills in English, Hindi and local language.
• Basic computer knowledge (MS Office, Email, Data Entry).
• Familiarity with CRM/service center software is a plus.
• Customer-focused with a pleasant attitude and good interpersonal skills.
• Ability to multitask and work in a fast-paced service environment.

Working Hours:

Monday to Saturday, 9:30 AM to 6:30 PM

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,798.81 - ₹18,543.03 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Language:

• English (Preferred)

Work Location: In person