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Apollo Hospitals
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Service Excellence Executive

Service Excellence Executive

Apollo Hospitals

3 - 5 years

7 - 9 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

Quality Management Patient Relations Patient Services

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Service Excellence Coordinator plays a key role in promoting a culture of exceptional service and patient-centered care throughout the hospital. This role is responsible for implementing, monitoring, and enhancing service excellence strategies, ensuring all staff consistently deliver high-quality, compassionate, and efficient care. The position supports continuous improvement in patient satisfaction, staff engagement, and service delivery processes. Key Responsibilities: Service Culture Development: Promote and embed service excellence standards aligned with the hospitals mission and values. Conduct service excellence training and onboarding for new and existing staff. Serve as a role model for outstanding patient and family service. Patient Experience Improvement: Monitor and analyze patient satisfaction surveys (e.g., HCAHPS, Press Ganey). Investigate and resolve service-related complaints or grievances. Coordinate initiatives to improve patient experience scores and feedback. Staff Engagement & Support: Provide coaching and recognition for staff demonstrating service excellence. Collaborate with department heads to identify service gaps and training needs. Encourage interdepartmental collaboration to improve service delivery. Quality & Compliance Monitoring: Ensure service policies and standards comply with healthcare regulations. Participate in audits, accreditation preparation, and quality improvement projects. Reporting & Communication: Prepare regular reports on patient experience trends and service metrics. Communicate service goals and outcomes to leadership and frontline staff.

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Service Excellence Executive