Service Engineer (Web Applications)

We are looking for a passionate and skilled Web Engineer with 3-5 years of experience to join our team. The ideal candidate has strong expertise in modern web technologies, exceptional debugging and troubleshooting abilities, and a knack for identifying and resolving complex issues at their root. This role requires someone who is a self-starter, thrives in fast-paced environments, and demonstrates empathy towards customers by delivering reliable and performant solutions.

Key Responsibilities

• Design, develop, and maintain scalable web applications and features using JavaScript, TypeScript, and Webpack.

• Perform in-depth triage, troubleshooting, and debugging of production and pre-production issues across web systems.

• Conduct detailed root cause analysis to prevent recurring issues and drive long-term stability.

• Monitor, analyze, and optimize application performance and memory usage.

• Collaborate with cross-functional teams (Product, QA, Customer Support, Backend, etc.) to resolve technical challenges efficiently.

• Write clean, maintainable, and efficient code while following best practices in web development.

• Champion customer empathy by ensuring solutions prioritize usability, reliability, and performance.

• Proactively identify areas for improvement in existing systems and drive technical excellence.

Required Skills & Experience

• 3-5 years of hands-on experience in service engineering.

• Strong proficiency in JavaScript, TypeScript, and Webpack.

• Excellent triage, troubleshooting, and debugging skills, especially in complex distributed environments.

• Proven experience in root cause analysis and implementing preventive measures.

• Good understanding of memory management, performance analysis, and optimization techniques for web applications.

• Strong problem-solving mindset, with the ability to work independently as a self-starter.

• Clear communication skills with the ability to explain technical issues to both technical and non-technical stakeholders.

• A strong sense of customer empathy and dedication to delivering high-quality user experiences.