Service Engineer (Lighting Parts production)

Designation:- Service Engineer

Education:-

Experience:-

/Tool Making & Tool Maintenance.

Job Location

Must have:-

• Perform service activities like rework, modifications, repairs and installation of hot runner systems, and test them to ensure they are working correctly
• Provide technical support and training at customer site on how to use and maintain the system.
• Perform maintenance and provide customer support.
• Diagnose problems and come up with solutions to repair them.
• Fill out detailed reports and keep records on services that have been performed.
• Explain issues with HRS systems and repairs to customers
• Establish and develop a strong working relationship with customer. You will represent our company in the field.
• Comply with all safety procedures and policies established
• Actively interface with customers at all levels. Ensure customer satisfaction through verbal and written communication
• Project a positive and confident attitude focused on meeting and exceeding customer expectations
• Able to conduct formal meetings with customer management personal

We Value:

• Knowledge of various types of Polymers, eg. PP, PC, PMMA, PBT, PA, POM, ABS, PC-ABS, PET
• Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve
• Be able to work effectively both individually and with a group without need of direct supervision
• Provide occasional vacation coverage and 7 X 24 emergency support to customer and other technicians
• Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined space
• Be able to relocate within India if required

Personal Profile:

• Good communication skills both written and verbal.
• Strong problem-solving skills.
• Availability to travel as needed.
• Customer-oriented mindset.
• Ability to work effectively in a team environment.