Service Engineer

Job Roles And Responsibilities

• Efficiently review loss reported and documents submitted based on?details available in claim HUB/ photos/ video/ physical inspection?
• Review, reconcile, and negotiate with, repair facilities, customers, and loss assessors if required
• Work?in?multiple workstreams (OFR, CFR, Fast-track claims, Technical Reviews, Total loss, Process Audit and Quality Assurance)??
• Use data and analytics to?problem solve?and contribute to team goals by sharing ideas and opinions.?
• Manage individual claims from start to resolution through investigation of internal and external facts, review of claim records and vehicle data, draft external correspondence regarding BAGICs insurance and legal position, and negotiate a resolution where proper at their level.
• Responsible for capturing EV-specific insights, including Competition info, Industry Trends, customer expectations etc.
• Responsible for standardization EV related operating procedures, Checklists etc.
• Negotiates and settles moderately complex and occasionally complex claims in accordance with business unit best practices
  

Qualifications We Look For

• Diploma / B-Tech / BE or Higher qualification in Electrical / Electronics / Mechanical / Automobile Engineering
• Minimum 2-5-years of overall industry experience of handling Motor claims adjudication in an insurance company / Supervising an automobile body shop / BEV or HEV Repair or Manufacturing experience
• Strong quantitative and analytical skills, Techno-Economic analysis and Excel skills are needed for the position.
• Ability to receive and incorporate constructive feedback effectively, think critically and strategically
• Excellent writing and speaking skills in English to coherently convey complex information to a technical and policy audience.
• Should have experience in writing reports, briefs, and critical emails
• Responsible and initiative-taking that a person who can work independently or in a team
• Insurance knowledge and understanding of IRDA guidelines and compliance are desirable.
• Hands-on experience in Electric vehicles, Traction Batteries, Powertrains and Power electronics is desirable.