The Junior Helpdesk Support role helps employees solve basic technology problems and requests. This position is for those with up to four years of experience. The main tasks include running a service desk, setting up software, and supporting users in a professional way.

Responsibilities

Key Responsibilities:

Respond to requests for help with computers, software, and internet connections.
Fix issues with Microsoft 365, Dell computers, and video meeting equipment.
Pass on difficult problems to senior team members or outside support.
Keep track of user requests and updates using helpdesk software.
Manage user accounts and passwords as instructed.
Help set up, maintain, and use HelpDesk & User online applications.
Record solutions and common problems for future use.
Communicate clearly and politely with users, giving updates on progress.
Help monitor systems to spot and report possible issues early.
Work with other IT team members to learn and solve more complex problems.

Qualifications

Requirements:

Problem-Solving Skills: Ability to troubleshoot end user issues quickly and efficiently.
Customer-Centric Approach: Strong communication skills with a focus on providing exceptional customer service.
Attention to Detail: Precision in handling escalations, documenting solutions, and following procedures.
Collaboration: Ability to work effectively with global teams and cross-functional departments.
Adaptability: Comfort working in a fast-paced, high-pressure environment with shifting priorities.
Proactivity: Ability to anticipate potential problems and take preemptive action.

About Guggenheim Investments

We focus relentlessly on delivering results through innovative solutions. We relish opportunities to solve complex problems through exhaustive approaches. As we conduct our business every day, every member of Guggenheim is expected to uphold our uncompromising standards for integrity and excellence and to be personally accountable for their actions and business results.

Our principles entail engaging highly talented people, challenging them to think creatively, and encouraging them to achieve extraordinarily high standards in their fields of expertise. To succeed at Guggenheim, candidates should be a strong fit with our business principles, culture, and value system. We encourage you to review Our Firm page to learn more about how we seek to create value through our diversified businesses. Visit the link below to review our current openings and job descriptions and to apply today.

We offer compelling opportunities for self-starters who take great pride in the quality of their work and seek to exceed expectations. We are looking for people who take ownership, adhere to the highest standards, and think creatively to realize opportunities.

Guggenheim Partners is a diversified financial services firm that delivers value to its clients through two primary businesses: #GuggenheimInvestments, a premier global asset manager and investment advisor, and Guggenheim Securities, a leading investment banking and capital markets business. Guggenheim’s professionals are based in offices around the world, and our commitment is to deliver long-term results with excellence and integrity while advancing the strategic interests of our clients.

Guggenheim is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Learn more at GuggenheimPartners.com, and follow us on LinkedIn and Twitter @GuggenheimPtnrs.

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Service Desk – Tier 1