Responsibilities Position Summary Key Responsibilities Ensure that all cash and positions are reconciled accurately, efficiently and on a timely basis. Work with internal and external parties in order to resolve breaks, identify root causes and expedite resolution. Work within a team environment to ensure that all cash and positions are reconciled across multiple internal systems including Blackrock Solutions, Wall Street Office and ePAM (State Street) and ensure that reconciliation deliverables have been met. Ensuring all trades are validated and booked in book-keeping(Aladdin) and accounting systems. Reference data and Static data maintenance in Aladdin & Accounting systems Accurately monitor cash balance positions for Trading Desks and Portfolio Managers. Monitor formal processes to ensure that operational processes meet standards established by the SSAE 16 requirement. Should manage team – Daily task, performance evaluation, completeness and proper governance checks. Taken lead in transition of process/task from location teams. Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement. Proficiency in all Microsoft products required with a particular emphasis on Excel. Show more Show less
Responsibilities Position Summary Key Responsibilities Ensure that all cash and positions are reconciled accurately, efficiently and on a timely basis. Work with internal and external parties in order to resolve breaks, identify root causes and expedite resolution. Work within a team environment to ensure that all cash and positions are reconciled across multiple internal systems including Blackrock Solutions, Wall Street Office and ePAM (State Street) and ensure that reconciliation deliverables have been met. Ensuring all trades are validated and booked in book-keeping(Aladdin) and accounting systems. Reference data and Static data maintenance in Aladdin & Accounting systems Accurately monitor cash balance positions for Trading Desks and Portfolio Managers. Monitor formal processes to ensure that operational processes meet standards established by the SSAE 16 requirement. Should manage team – Daily task, performance evaluation, completeness and proper governance checks. Taken lead in transition of process/task from location teams. Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement. Proficiency in all Microsoft products required with a particular emphasis on Excel.
Responsibilities Position Summary Key Responsibilities Provide technical support for SQL-related issues and ensure system reliability. Monitor, troubleshoot, and optimize SQL queries to enhance performance. Develop and maintain complex SQL procedures and functions to meet business requirements. Assist in production support activities, including data integrity checks and issue resolution. Collaborate with cross-functional teams to analyze and resolve database-related problems. Document support processes and contribute to knowledge-sharing efforts. Communicate effectively with stakeholders, ensuring clear and timely updates on issue resolution. Added Advantage: Work with ASP.NET and C# to support application enhancements if needed.
Position Summary Responsibilities Key Responsibilities Assist in production of DDQs in coordination with sales and client service personnel. Maintain and enhance database processes, queries, and automation. Streamline data from internal sources for completion of DDQs. Manage to internal processes and deadlines across multiple contributing teams. Develop strong working relationships with sales, client service, investments, legal, compliance and administration groups to ensure that the content within the deliverables is accurate and responsive to the questions. Demonstrate a solid understanding of the firm s strategies and product offerings. Update responses to standard language within the RFP database quarterly as needed. Ensure consistency of messaging and positioning across channels and regions. Identify, escalate, and implement process improvements and enhancements. Qualifications
Responsibilities Position Summary Key Responsibilities Assist in production of DDQs in coordination with sales and client service personnel. Maintain and enhance database processes, queries, and automation. Streamline data from internal sources for completion of DDQs. Manage to internal processes and deadlines across multiple contributing teams. Develop strong working relationships with sales, client service, investments, legal, compliance and administration groups to ensure that the content within the deliverables is accurate and responsive to the questions. Demonstrate a solid understanding of the firm’s strategies and product offerings. Update responses to standard language within the RFP database quarterly as needed. Ensure consistency of messaging and positioning across channels and regions. Identify, escalate, and implement process improvements and enhancements.
Responsibilities Position Summary Key Responsibilities Assist in production of DDQs in coordination with sales and client service personnel. Maintain and enhance database processes, queries, and automation. Streamline data from internal sources for completion of DDQs. Manage to internal processes and deadlines across multiple contributing teams. Develop strong working relationships with sales, client service, investments, legal, compliance and administration groups to ensure that the content within the deliverables is accurate and responsive to the questions. Demonstrate a solid understanding of the firm’s strategies and product offerings. Update responses to standard language within the RFP database quarterly as needed. Ensure consistency of messaging and positioning across channels and regions. Identify, escalate, and implement process improvements and enhancements.
Responsibilities Position Summary Key Responsibilities Lead GI's team of India based IT service desk professionals, working closely with GI's Head of Service Desk & User Experience to manage, track, and improve team capabilities Aid in the implementation & adherence to a "follow the sun" support model to support GI's 24/7 service desk Oversee diagnosis and resolution of advanced technical issues escalated from Tier 1 and Tier 2 support, ensuring efficient problem-solving for computers, software, and network connections Coordinate troubleshooting of complex application and custom system issues, guiding the team in best practices and escalation procedures Ensure incidents related to desktop, mobile, remote access, and VPN are resolved according to service standards Manage escalation of unresolved issues to Tier 3 or external support, maintaining seamless and timely handover processes Act as the primary liaison between users, the service desk team, and higher-level support groups, communicating issue status and resolution details clearly Monitor and track incidents using helpdesk tools to ensure compliance with service level agreements and performance metrics Analyze recurring problems, identify root causes, and drive implementation of permanent solutions in collaboration with other IT teams Assist in the oversight of user account management, permissions, and access requests, ensuring adherence to security policies Delegate & administer password resets, multi-factor authentication, and access controls as required Coordinate support for cloud-based applications, working with vendors and internal teams to manage updates and improvements Maintain comprehensive documentation of solutions and best practices in the helpdesk knowledge base Lead continuous improvement of documentation and training materials for the service desk Set standards for high-quality customer service, professionalism, and clear communication within the team Provide regular updates to users and internal stakeholders regarding incident progress and resolution Support proactive monitoring of critical systems, identifying and addressing issues before they impact users Champion implementation of automated solutions to reduce recurring incidents Collaborate with other IT teams (network, infrastructure, security) to resolve complex technical challenges Mentor, train, and develop Tier 1 and Tier 2 support staff, fostering a culture of continuous learning and skill enhancement
Position Summary The Workday IT Specialist for HR and Finance Modules is responsible for the configuration, support, and optimization of Workday’s Human Resources and Finance modules. This role partners with business stakeholders, IT teams, and external vendors to ensure the effective use of Workday solutions, drive process improvements, and resolve technical issues. Responsibilities Key Responsibilities: Configure, maintain, and support Workday HR and Finance modules, including Core HCM, Recruiting, Benefits, Financial Accounting, Procurement, and Expenses. Collaborate with HR and Finance business units, IT, and external vendors to gather requirements, design solutions, resolve technical issues, and implement system enhancements. Design, develop, and maintain integrations between Workday and internal/external systems. Develop and maintain documentation for system configurations, processes, and procedures. Provide end-user training and support for HR and Finance teams. Ensure data integrity, security, and compliance with organizational policies and regulatory requirements. Strong understanding of HR and Finance business processes - including hire, benefits, recruiting, general ledger, procurement, and expense management. Support Workday release management, including testing new features and coordinating updates. Lead and/or support multiple full-cycle Workday implementations or major module rollouts. Expertise in Workday configuration, advanced reporting (including calculated fields and custom reports), and integrations (EIB, Studio, Core Connectors, and third-party middleware). Qualifications Qualifications: Bachelor’s degree - Information Technology, Computer Science, Business Administration, or related fields. 5+ years of hands-on experience supporting and administering Workday HR and Finance modules in a medium to large enterprise environment. Demonstrated expertise in Workday configuration, advanced reporting (including calculated fields and custom reports), and integrations (EIB, Studio, Core Connectors, and third-party middleware). Proven track record of leading or supporting multiple full-cycle Workday implementations or major module rollouts. Strong understanding of HR and Finance business processes, including hire, benefits, recruiting, general ledger, procurement, and expense management. Experience with data migration, data validation, and system testing in Workday environments. Familiarity with Workday security administration, business process frameworks, and audit controls. Excellent problem-solving, communication, and stakeholder management skills. Ability to work independently and as part of a cross-functional team. Workday certification(s) in relevant modules preferred.
Responsibilities Position Summary Key Responsibilities Maintain, review and analyze records for investment activity including fixed income, equity and a variety of derivative securities for all client portfolios assigned in an accurate and timely manner. Monitor interfaces between trading systems and accounting system to ensure that transaction data is captured as efficiently as possible. Work with internal and external parties in order to resolve breaks, identify root causes and expedite resolution. Ensure that all positions are accurate and reconciled across multiple internal systems including BlackRock Solutions, Wall Street Office, e-PAM and others as needed. Work closely with other groups including Data Integrity, Pricing, Reconciliation and Client Services groups. Coordinate settlement efforts both internally and externally. Actively participate and contribute to department wide initiatives and projects. Communicate professionally and effectively with all brokers and counterparties. Work and communicate effectively with internal groups located across New York and Chicago regions. Assist in the development and documentation of procedures and controls within the business unit. Timely response to queries affecting both the risk management system and the accounting system.
Position Summary The Service Desk – Tier 2 Support Specialist provides advanced technical support to employees. This position is for individuals with four to seven or more years of experience. The main responsibilities include resolving complex issues that Tier 1 support cannot handle, managing difficult incidents, and working with other teams to ensure quick and effective solutions. This role requires strong technical knowledge, excellent customer service, and the ability to work well under pressure. Responsibilities Key Responsibilities: Diagnose and resolve advanced problems with computers, software, and network connections that are passed on from Tier 1 support. Troubleshoot more difficult issues with applications and custom systems. Ensure problems with desktop, mobile, remote access, and VPN are fixed. Escalate unresolved issues to Tier 3 or external support, making sure the handover is smooth and timely. Act as a link between users and higher-level support teams, providing clear and detailed information about issues. Monitor and track incidents using helpdesk tools to ensure service standards are met. Analyze repeated problems to find the main cause and suggest permanent solutions. Manage user accounts, permissions, and access requests across different systems. Handle password resets, multi-factor authentication, and access control as needed. Support cloud-based applications and work with vendors and internal teams to manage updates and improvements. Keep detailed records of solutions and best practices in the helpdesk knowledge base. Suggest improvements to documentation and training materials. Deliver high-quality customer service, maintaining professionalism and clear communication at all times. Provide regular updates to users and internal teams about the progress and resolution of incidents. Support proactive monitoring of important systems to identify and report issues before they affect users. Help implement automated solutions to reduce repeated problems. Work with other IT teams (such as network, infrastructure, and security) to solve complex issues. Mentor and train Tier 1 support staff to help them improve their troubleshooting skills. Qualifications Requirements: Problem-Solving Skills: Ability to troubleshoot end user issues quickly and efficiently. Customer-Centric Approach: Strong communication skills with a focus on providing exceptional customer service. Attention to Detail: Precision in handling escalations, documenting solutions, and following procedures. Collaboration: Ability to work effectively with global teams and cross-functional departments. Adaptability: Comfort working in a fast-paced, high-pressure environment with shifting priorities. Proactivity: Ability to anticipate potential problems and take preemptive action.
Position Summary The Junior Helpdesk Support role helps employees solve basic technology problems and requests. This position is for those with up to four years of experience. The main tasks include running a service desk, setting up software, and supporting users in a professional way. Responsibilities Key Responsibilities: Respond to requests for help with computers, software, and internet connections. Fix issues with Microsoft 365, Dell computers, and video meeting equipment. Pass on difficult problems to senior team members or outside support. Keep track of user requests and updates using helpdesk software. Manage user accounts and passwords as instructed. Help set up, maintain, and use HelpDesk & User online applications. Record solutions and common problems for future use. Communicate clearly and politely with users, giving updates on progress. Help monitor systems to spot and report possible issues early. Work with other IT team members to learn and solve more complex problems. Qualifications Requirements: Problem-Solving Skills: Ability to troubleshoot end user issues quickly and efficiently. Customer-Centric Approach: Strong communication skills with a focus on providing exceptional customer service. Attention to Detail: Precision in handling escalations, documenting solutions, and following procedures. Collaboration: Ability to work effectively with global teams and cross-functional departments. Adaptability: Comfort working in a fast-paced, high-pressure environment with shifting priorities. Proactivity: Ability to anticipate potential problems and take preemptive action.
Position Summary The Service Desk – Tier 2 Support Specialist provides advanced technical support to employees. This position is for individuals with four to seven or more years of experience. The main responsibilities include resolving complex issues that Tier 1 support cannot handle, managing difficult incidents, and working with other teams to ensure quick and effective solutions. This role requires strong technical knowledge, excellent customer service, and the ability to work well under pressure. Responsibilities Key Responsibilities: Diagnose and resolve advanced problems with computers, software, and network connections that are passed on from Tier 1 support. Troubleshoot more difficult issues with applications and custom systems. Ensure problems with desktop, mobile, remote access, and VPN are fixed. Escalate unresolved issues to Tier 3 or external support, making sure the handover is smooth and timely. Act as a link between users and higher-level support teams, providing clear and detailed information about issues. Monitor and track incidents using helpdesk tools to ensure service standards are met. Analyze repeated problems to find the main cause and suggest permanent solutions. Manage user accounts, permissions, and access requests across different systems. Handle password resets, multi-factor authentication, and access control as needed. Support cloud-based applications and work with vendors and internal teams to manage updates and improvements. Keep detailed records of solutions and best practices in the helpdesk knowledge base. Suggest improvements to documentation and training materials. Deliver high-quality customer service, maintaining professionalism and clear communication at all times. Provide regular updates to users and internal teams about the progress and resolution of incidents. Support proactive monitoring of important systems to identify and report issues before they affect users. Help implement automated solutions to reduce repeated problems. Work with other IT teams (such as network, infrastructure, and security) to solve complex issues. Mentor and train Tier 1 support staff to help them improve their troubleshooting skills. Qualifications Requirements: Problem-Solving Skills: Ability to troubleshoot end user issues quickly and efficiently. Customer-Centric Approach: Strong communication skills with a focus on providing exceptional customer service. Attention to Detail: Precision in handling escalations, documenting solutions, and following procedures. Collaboration: Ability to work effectively with global teams and cross-functional departments. Adaptability: Comfort working in a fast-paced, high-pressure environment with shifting priorities. Proactivity: Ability to anticipate potential problems and take preemptive action.
Position Summary The Junior Helpdesk Support role helps employees solve basic technology problems and requests. This position is for those with up to four years of experience. The main tasks include running a service desk, setting up software, and supporting users in a professional way. Responsibilities Key Responsibilities: Respond to requests for help with computers, software, and internet connections. Fix issues with Microsoft 365, Dell computers, and video meeting equipment. Pass on difficult problems to senior team members or outside support. Keep track of user requests and updates using helpdesk software. Manage user accounts and passwords as instructed. Help set up, maintain, and use HelpDesk & User online applications. Record solutions and common problems for future use. Communicate clearly and politely with users, giving updates on progress. Help monitor systems to spot and report possible issues early. Work with other IT team members to learn and solve more complex problems. Qualifications Requirements: Problem-Solving Skills: Ability to troubleshoot end user issues quickly and efficiently. Customer-Centric Approach: Strong communication skills with a focus on providing exceptional customer service. Attention to Detail: Precision in handling escalations, documenting solutions, and following procedures. Collaboration: Ability to work effectively with global teams and cross-functional departments. Adaptability: Comfort working in a fast-paced, high-pressure environment with shifting priorities. Proactivity: Ability to anticipate potential problems and take preemptive action.
Responsibilities Position Summary Key Responsibilities Ensure that all cash and positions are reconciled accurately, efficiently and on a timely basis. Work with internal and external parties in order to resolve breaks, identify root causes and expedite resolution. Work within a team environment to ensure that all cash and positions are reconciled across multiple internal systems including Blackrock Solutions, Wall Street Office and ePAM (State Street) and ensure that reconciliation deliverables have been met. Ensuring all trades are validated and booked in book-keeping(Aladdin) and accounting systems. Reference data and Static data maintenance in Aladdin & Accounting systems Accurately monitor cash balance positions for Trading Desks and Portfolio Managers. Monitor formal processes to ensure that operational processes meet standards established by the SSAE 16 requirement. Should manage team – Daily task, performance evaluation, completeness and proper governance checks. Taken lead in transition of process/task from location teams. Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement. Proficiency in all Microsoft products required with a particular emphasis on Excel.
Responsibilities Position Summary Key Responsibilities Ensure that all cash and positions are reconciled accurately, efficiently and on a timely basis. Work with internal and external parties in order to resolve breaks, identify root causes and expedite resolution. Work within a team environment to ensure that all cash and positions are reconciled across multiple internal systems including Blackrock Solutions, Wall Street Office and ePAM (State Street) and ensure that reconciliation deliverables have been met. Ensuring all trades are validated and booked in book-keeping(Aladdin) and accounting systems. Reference data and Static data maintenance in Aladdin & Accounting systems Accurately monitor cash balance positions for Trading Desks and Portfolio Managers. Monitor formal processes to ensure that operational processes meet standards established by the SSAE 16 requirement. Should manage team – Daily task, performance evaluation, completeness and proper governance checks. Taken lead in transition of process/task from location teams. Strong problem solving skills and demonstrated ability to take initiative and critically analyze processes and procedures in a push toward constant improvement. Proficiency in all Microsoft products required with a particular emphasis on Excel.