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Service desk QA

4 - 6 years

Noida

Posted:7 months ago

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Job Description

Role: Service desk QA

keywords: Service desk, Quality analysis, Quality Monitoring & Audits, ITIL

Desired Experience Range: 4 - 6 years

Location of Requirement: Noida

Must-Have

1. Strong knowledge of ITIL processes (Incident, Request, Problem Management).

2. Experience with Service Desk operations and ticketing tools (ServiceNow preferred).

3. Excellent analytical and reporting skills.

4. Familiarity with QA methodologies and audit processes

Skills Required

quality monitoring quality analysis service desk itil quality audit

Work Mode

Work from Office

Job Type

Full Time

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Information Technology and Consulting

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