Service Desk Engineer

Guidehouse

2 - 4 years

5 - 8 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

IT Service Desk Service Desk Remote Support Ticketing Tools Technical Helpdesk Remote Desktop

Work Mode

Work from Office

Job Type

Full Time

Job Description

What You Will Do:

Work as a Service Desk/ helpdesk/desktop support Engineer.
Will s provide technical assistance to lobal users
Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.
Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment
Route more complex problems to our internal next-level IT support staff.
Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis
Work in night shifts, to support users in USA and various other locations.

What You Will Need:

Should be Engineering/Science graduate
Minimum 2+ years of relevant experience in a Service Desk role
Strong verbal and written communication skills in English
Hands-on experience in managing IT devices such as Laptops, Desktops & Accessories
Must have knowledge of the ITIL framework and information security concepts aligned with ISO 27001 standards
Should have working knowledge in any ticketing tools, preferably ServiceNow
Willingness to work night shifts

What Would Be Nice to Have:

Certifications such as MCP and ITIL V4
Quick learner and eager to grow with us.

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