Service Design Manager

As a Service Design lead, you will be responsible for creating and orchestrating end-to-end service experience across workplace technology. Your key responsibilities will include: - Defining service delivery blueprint for workplace operations for GCCs (frontstage and backstage). - Leading the design of integrated services journeys across IT Facility Management Security and employee services. - Benchmarking and applying global service standards to ensure a premium user experience. - Creating and documenting end-to-end services workflows and SOPs. - Collaborating with real-estate IT HR procurement and business stakeholders. - Ensuring all services are measurable, repeatable, and compliant with SLAs and agreements with Clients. To excel in this role, you must have the following skill set: - Experience in Corporate Real Estate - workplace operations for Global Centre - frontstage and backstage. - Proficiency in facility operations, admin support planning, physical security, and access control. - Familiarity with employee experience standards and operational efficiency metrics. - Ability to design a blueprint for Workplace operations for Global Capability Centre. - Capability to represent user and operational needs during site planning, design implementation, and operations. Qualifications Required: - Graduation Additional Information: The company's Job Code is GO/JC/1100/2025. The Recruiter Name is Divya R. Your expertise in Service Design and Real Estate will be crucial in ensuring the seamless delivery of workplace services and maintaining high operational standards within the organization.,