Service Delivery Ops Team Lead

 About The Role  

Skill required: Talent Development- Instruction Design - Learning Delivery Instruction

Designation: Service Delivery Ops Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do? This role demands expertise in both graphics and media development, with the ability to lead the design, execution, and delivery of high-quality visual and media content for learning and communication initiatives. It combines creative leadership, technical know-how, and strong project management skills.Communication & Stakeholder Management Communicate effectively by presenting design ideas clearly, explaining trade-offs, and collaborating seamlessly with stakeholders.Adaptability & Innovation Keeps up with design trends, new tools, and emerging technologies in graphics and media.Minimum of 9 years of hands-on experience in visual and graphic design, with proven expertise in tools such as Adobe Photoshop, Illustrator, and video/audio production software. Experience in motion graphics, animation, and multimedia content creation is highly desirable. Minimum of 3 years of experience in handling design team.

What are we looking for? Written and verbal communicationBachelors degree preferred in Visual Communication, Graphic Design, Multimedia Design, Fine Arts, Animation, or a related field. Equivalent professional experience will also be considered.Reports toMedia /Graphics Manager, Media / Graphics Senior Lead, Project ManagersSupervises2-3 Contractors, Media / Graphics Analysts and Senior AnalystsExternal RelationshipsClient Subject Matter ExpertsCritical ThinkingProblem Management
Roles and Responsibilities: Creative DirectionDesign and produce graphics, animations, and visual elements for eLearning, interfaces, and interactive content.Define and execute Visual design strategy as per projects unique requirementsGuide creative direction in alignment with project goals and brand standards.Ensure graphics meet accessibility, branding, and quality benchmarks.Manage end-to-end production processes including pre-production planning, video shoots, editing, and post-production.Ensure quality standards are met through regular reviews and feedback.Maintain compliance with firm standards and industry best practices..Project & Resource ManagementEstimate effort, manage resources, and outsource graphic work when necessary.Manage media budgets, timelines, and vendor contracts.Communicate trade-offs and production decisions with stakeholders.Coordinate media production across multiple projects and teams.Mentor junior graphic designers and support their growth.
 Qualification 
Any Graduation