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Service Delivery Ops Analyst

Service Delivery Ops Analyst

Accenture

3 - 5 years

2 - 5 Lacs

navi mumbai

Posted:1 month ago| Platform:

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Skills Required

javascript cloud lms operations html5 service delivery templates saba media css3 research communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Talent Development- Architect - Knowledge Management

Designation: Service Delivery Ops Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Technical Architect supports the Accenture's Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients. Talent Development- ArchitectKnowledge Management (KM) is the process of capturing, organizing, storing, and disseminating an organizations intellectual assets, including information, skills, and experiences, with the goal of facilitating efficient decision making, innovation, and collaborative problem solving.

What are we looking for?

Written and verbal communicationEducationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/MathematicsWork Experience5+ years' experience preferably in the learning industry.

Critical Thinking

Problem Management

Working inside a small team developing web /app-based solution using common development languages/authoring tools

Has an in-depth understanding of Authoring tools – Articulate 360/Lectora/Captivate/Flow 2/GOMO

Has good knowldege of HTML5, CSS3, JavaScript, XML

Strong English written / verbal communication skills.

Strong problem-solving skills and ability to carry out research as necessary.

Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.

Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICC

Roles and Responsibilities:

Responsible for developing the courses as per the templates provided using different authoring tools.

Expected to have good knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors – to deploy and test the courses to provide best user's experience.

Expected to explore and learn the new authoring tools/ platforms available.

Work in collaboration with ID and media team to develop and deliver the courses.

Responsible for reporting status of work/tasks assigned to them with leads/ stakeholders.
Qualification Any Graduation

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Service Delivery Ops Analyst