Service Delivery Operations Senior Analyst

Skill required:

Payroll - Payroll Process Design

Designation:

Service Delivery Operations Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do

1. End to End understanding of activities performed for assigned Client 2. Is responsible and owns the review and sign off for payroll being delivered 3. In-depth understanding of Payroll processes supported by Accenture for different geographies 4. Escalation and resolution point for team members with regards to process related queries 5. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI 6. Understand the Risk associated with the process and the respective mitigation plan for each risk identified; Foresees and identify risks in advance using prior payroll experience to mitigate risk before failure; highlight risks to supervisors that cannot be mitigated Must have payroll experience - US payroll 15. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 16. Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. 17. Participates in various internal or client initiatives related to Process. 18. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date 19. Actively participate in all process related business meeting in-person or virtually through conference calls 20. Participate and ensure that aud.

What are we looking for

1. Maintains positive and effective work relationships with clients/ customers/on shore 2. Remains calm and focused when under pressure, thinks through and recommends practical solutions for issues in hand. 3. Reorganizes own and/or team s activities to respond effectively to changing needs of customer 4. Inform leadership, client and on shore about possible risk using the incidental knowledge to mitigate issues before they happen 5. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. 6. Collaborate with client and other accenture stakeholders to ensure client receives improvised standard of services through continuous improvement 7. Drive Organizational initiatives like We@accenture to maximize client profit

Roles and Responsibilities:

• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts