Home
Jobs
Companies
Resume
Cognizant logo

Service Delivery Manager

15 - 18 years

0 Lacs

Hyderabad, Telangana, India

Posted:3 days ago| Platform: Linkedin logo

Apply

Skills Required

service maintenance efficiency effectiveness metrics compliance resolve management drive governance risk training support communication finance accounting model certifications itil certification sigma

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary We are seeking a highly experienced Service Delivery Manager- Ops with 15 to 18 years of experience to join our dynamic team. The ideal candidate will have a strong background in Solution Manager Business Process and Business Operations. This hybrid role requires rotational shifts and proficiency in English. The candidate will play a crucial role in ensuring seamless service delivery and operational excellence. Responsibilities Lead the service delivery team to ensure optimal performance and client satisfaction. Oversee the implementation and maintenance of Solution Manager to streamline business processes. Provide strategic direction for business operations to enhance efficiency and effectiveness. Monitor and manage service delivery metrics to ensure compliance with established standards. Collaborate with cross-functional teams to identify and resolve operational issues. Develop and implement best practices for business process management. Ensure alignment of service delivery with organizational goals and objectives. Conduct regular performance reviews and provide feedback to team members. Manage client relationships and address any service-related concerns. Drive continuous improvement initiatives to enhance service quality. Ensure adherence to governance risk and compliance standards. Utilize domain knowledge in investment banking operations to optimize service delivery. Provide training and support to team members to enhance their skills and knowledge. Qualifications Must have extensive experience with Solution Manager Business Process and Business Operations. Should possess strong analytical and problem-solving skills. Must have excellent communication and interpersonal skills. Should be proficient in English (Read/Write Speak). Nice to have experience in Investment Banking Operations Governance Risk & Compliance Finance & Accounting. Should be able to work in a hybrid model with rotational shifts. Must have a proven track record of managing service delivery teams effectively. Should be able to develop and implement strategic plans for service delivery. Must have experience in conducting performance reviews and providing constructive feedback. Should be able to manage client relationships and address service-related concerns. Must have the ability to drive continuous improvement initiatives. Should be able to ensure compliance with governance risk and compliance standards. Must have the ability to provide training and support to team members. Certifications Required ITIL Certification PMP Certification Six Sigma Certification Show more Show less

More Jobs at Cognizant

Service Desk Engineer

Bengaluru

Experience: Not specified

|

INR 0 - 2 Lacs

Opening For Sound Engineer/Audio engineer

Hyderabad, Gurgaon

1 - 6 yrs
|

INR 2 - 6 Lacs

Process Executive - Walk in For Freshers at Hyderabad

Hyderabad

Experience: Not specified

|

INR 1 - 2 Lacs

Walkin Drive For Java MSB, Java FSE + Angular, Java FSE + React

Pune

4 - 9 yrs
|

INR 5 - 15 Lacs

Process Specialist - Mortgage Underwriting

Chennai, Navi Mumbai, Mumbai (All Areas)

5 - 10 yrs
|

INR 5 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Service Interview Now
Cognizant
Cognizant
www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2577 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

RecommendedJobs for You

Algoleap Technologies logo

Service Delivery Manager

Algoleap Technologies

Chennai

A&O IT Group logo

Service Delivery Manager

A&O IT Group

Bengaluru

Y-Axis Overseas Careers logo

Service Delivery Manager

Y-Axis Overseas Careers

Hyderabad, Telangana, India

algoleap logo

Service Delivery Manager

algoleap

Chennai, Tamil Nadu, India

ICARE logo

Service Delivery Manager

ICARE

India

BNP Paribas logo

Service Delivery Manager

BNP Paribas

Chennai, Tamil Nadu, India

Cognizant logo

Service Delivery Manager

Cognizant

Hyderabad, Telangana, India

Inspiredge IT Solutions logo

Service Delivery Manager

Inspiredge IT Solutions

Hyderābād

Aionos logo

Service Delivery Manager

Aionos

Gurugram

EPAM Systems logo

Service Delivery Manager

EPAM Systems

Coimbatore, Tamil Nadu, India