Service Delivery Head Artificial Intelligence

Atlas Copco

7 - 9 years

25 - 30 Lacs

pune

Posted:9 hours ago| Platform:

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Skills Required

python tensorflow service delivery devops pytorch agile azure devops itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly experienced and skilled Service Delivery Head Artificial Intelligence to lead our team in Pune. The ideal candidate will have 10-15 years of experience in AI leadership roles, with a proven track record of managing teams and driving operational efficiency.

Roles and Responsibility

Lead, mentor, and grow a high-performing AI delivery team.
Foster a culture of innovation, collaboration, and continuous learning.
Drive employee engagement and career development through structured programs.
Champion diversity, inclusion, and psychological safety within the team.
Own end-to-end delivery of AI solutions across business units.
Establish and monitor KPIs, SLAs, and quality benchmarks.
Implement best practices in agile delivery, DevOps, and MLOps.
Ensure scalability, reliability, and performance of AI services.
Act as the primary point of contact for internal and external stakeholders, translating business needs into AI-driven solutions with measurable impact.
Ensure high levels of customer satisfaction and proactive issue resolution.
Collaborate with cross-functional teams to align delivery with strategic goals.
Stay abreast of emerging AI technologies and trends, guiding teams in the use of tools such as Python, TensorFlow, PyTorch, Azure ML, and LLM platforms.
Oversee architecture decisions, model lifecycle management, and data governance, promoting experimentation and rapid prototyping to accelerate innovation.

Job Requirements

Minimum 10 years of experience in AI leadership roles.
Proven track record of managing teams.
Experience in building and scaling high-performing teams.
Strong background in service delivery frameworks (ITIL, Agile, DevOps).
Experience in managing multi-location or global delivery teams.
Demonstrated success in driving operational efficiency and excellence.
Hands-on experience with AI/ML tools and platforms (e.g., Python, TensorFlow, PyTorch, Azure ML).
Experience with data engineering, model deployment, and MLOps.
Familiarity with LLMs, generative AI, and prompt engineering.
Experience with cloud-native architectures and microservices.
Knowledge of compliance and data privacy regulations (GDPR, HIPAA).
Experience with enterprise AI platforms (e.g., Databricks).
Knowledge of AI ethics, bias mitigation, and responsible AI practices.
Experience in change management and organizational transformation.
Exposure to leadership coaching or mentoring program.
Passionate with big picture vision for this role.
Excellent communication skills, both verbal and written.
Entrepreneurial and open to different cultures.
Customer-focused, enthusiastic, and professional.
Ability to work under time pressure to respect deadlines.
Ability to integrate smoothly into the existing team and stimulate knowledge sharing between colleagues.
Ability to collaborate easily with colleagues from other business functions in the Global IT Hub and GECIA.
Good relations with third parties.

Perks and Benefits

Opportunity to shape the future of AI in a global organization.
Collaborative and inclusive work environment.
Global exposure and opportunities.
Hybrid working arrangement, allowing you to split your time between working remotely and being on-site in Pune.

Contact information: Talent Acquisition Team: Shreya Pore.

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