Service Delivery Executive

Balajee Education

1 - 4 years

1 - 3 Lacs

patna

Posted:2 days ago| Platform:

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Skills Required

student engagement & support communication skills data management & reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Attendance follow up and batch tracker updating,
Test follow up and updating in the tracker,
Proactively keeping in touch with every student in the batch to maintain connect and communicate the student's concern to Centre for resolution,
Ensure proper information flow to students, post admission i.e. login credentials, study materials, telegram link, doubt clearing and I Tutor information, test schedule, additional assignments, etc.
Coordinating with student, centre and faculty to arrange a meeting related to academics, if required
Calling of non performing students
Doing absentee follow ups of students.
Doing feedback calls and ensure proper tracking of any grievances till closure
Attendance monitoring of students in tests
Coordination with Academic and non academic departments to ensure student satisfaction
Resolution of student queries over calls and mails.
Preparing MIS reports

Preferred candidate profile

Young and self-motivated candidates who are open to multi-tasking in a challenging environment, having knowledge of MS office particularly MS excel and should have worked on track sheets.

• Candidate must be open for working on weekends and Sundays. Weekly off given on a weekday.

• Candidates having same or similar experience of client handling in Education / Service sector will be preferred.

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