Service Coordinator

3 years

1 - 2 Lacs

Posted:12 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Department: Service
Location: Onsite
Reporting To: Service Manager

Job Summary

The Service Coordinator is responsible for coordinating service calls, assigning jobs to technicians, tracking job status, and ensuring timely closure of service requests. The role acts as a bridge between customers, service engineers, and internal teams to deliver smooth and efficient service operations.

Key Responsibilities

  • Receive service requests via phone, WhatsApp, email, or CRM
  • Create and manage job cards in CRM (Zoho / Vtiger or similar)
  • Allocate service calls to field technicians based on priority and location
  • Track technician check-in, job progress, and completion status
  • Follow up with technicians for timely updates and closures
  • Coordinate with stores, vendors, and spares team for material availability
  • Update customers on service status and expected timelines
  • Ensure proper documentation, service reports, and customer confirmation
  • Escalate critical or delayed cases to the Service Manager
  • Maintain daily service MIS and pending call reports

Skills & Requirements

  • Good communication skills (English & Tamil preferred)
  • Basic computer knowledge (CRM, Excel, Email, WhatsApp)
  • Ability to multitask and handle pressure
  • Strong coordination and follow-up skills
  • Basic understanding of IT / Printer

Experience & Qualification

  • Diploma / Any Graduation preferred
  • 1–3 years experience in service coordination or customer support
  • Freshers with good communication skills may also apply

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment

Work Location: In person

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