Service Consultant & technician

As a Customer Service Advisor Consultant, you will be responsible for providing exceptional service to customers in need of assistance with their vehicles. Your main duty will be to listen to customer concerns and provide accurate information and solutions to address their needs. Additionally, you will use your mechanical knowledge to diagnose issues and recommend appropriate repairs or maintenance services. You will work closely with customers to ensure their satisfaction and build long-lasting relationships. Your communication skills will play a crucial role in managing customer expectations and fostering a positive experience. As a trusted advisor, you will be expected to handle inquiries, resolve complaints, and provide guidance on vehicle care and maintenance. In this role, you will also collaborate with other team members to coordinate service appointments, order necessary parts, and maintain a clean and organized workspace. Your attention to detail and problem-solving abilities will be essential in delivering high-quality service and upholding the reputation of the company. Overall, as a Customer Service Advisor Consultant with a background in mechanics, you will play a key role in supporting customers, promoting the brand, and contributing to the success of the service department. Your dedication to excellence and commitment to customer satisfaction will be instrumental in achieving our goals and ensuring a positive experience for all.,