Service Consultant & technician

Role Overview: As a Customer Service Advisor at our company, you will be responsible for providing excellent customer service to our clients. Your main goal will be to assist customers with their inquiries, resolve any issues they may have, and ensure they have a positive experience with our company. Key Responsibilities: - Interact with customers via phone, email, and in person to provide assistance and answer their questions - Listen to customer concerns and escalate to the appropriate department if needed - Process customer orders and returns accurately and efficiently - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge to provide accurate information to customers - Collaborate with other team members to improve overall customer satisfaction Qualifications Required: - Previous experience in customer service or a related field preferred - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a customer-focused mindset - Ability to work well in a team environment and independently - Proficiency in Microsoft Office and other relevant software Additional Details: Our company is a leading provider of automotive services, specializing in vehicle maintenance and repair. With a strong focus on customer satisfaction, we are dedicated to providing top-notch service to all our clients. Joining our team means being part of a dynamic and supportive work environment where your contributions are valued.,