Service Co-ordinator

Job description:

• Female Candidates with good communication skills (need to know Hindi and English language)
• excellent knowledge in excel
• Need to handle service engineers for day to day operations
• Service Scheduling
• Customer Communication : Serve as the main point of contact for customers regarding service inquiries, updates, and scheduling.
• Collaborate with the sales team to provide technical support, product information, and service recommendations to customers during the sales process.
• Coordinate with the parts department to ensure availability of required parts and materials for service jobs.
• Assign service requests to technicians based on skill level, availability, and workload.
• Address any issues or concerns raised by customers and implement corrective actions as needed.
• Maintain accurate records of service activities, including service orders, work performed, parts used, and customer communications.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal teams.
• Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities effectively.
• Local candidates preferred

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person