Service Associate

As a Service Associate, you will be a key member of the cinema's frontline team, responsible for delivering excellent customer service and supporting daily theater operations. Your role is essential in ensuring guests have a comfortable, safe, and enjoyable movie-going experience.

Key Responsibilities:

1. Customer Service

• Greet guests warmly and assist them with inquiries, tickets, or directions.
• Handle customer concerns or feedback professionally and promptly.
• Maintain a courteous and helpful attitude at all times.

2. Box Office Operations

• Operate the ticketing system and manage ticket sales accurately.
• Handle cash, card, and digital payments efficiently.
• Manage ticket inventory and provide showtime information.

3. Concessions Support

• Prepare and serve snacks and beverages at the concession counter.
• Follow hygiene and food safety standards at all times.
• Maintain cleanliness and restock supplies as needed.

4. Ushering & Auditorium Assistance

• Check tickets and guide patrons to their seats.
• Monitor auditorium conditions and maintain order during shows.
• Clean and prepare auditoriums before and after screenings.

5. Safety & Security

• Ensure a safe and secure environment for guests and staff.
• Follow cinema safety procedures and assist in emergencies if needed.
• Monitor entry and exit points as assigned.

6. General Housekeeping

• Assist with the cleanliness of the lobby, restrooms, and other common areas.
• Report maintenance issues to the supervisor.
• Maintain the overall presentation of the cinema.

7. Team Collaboration

• Cooperate with team members and supervisors to ensure smooth operations.
• Support promotional events or cinema activities as required.

Qualifications:

• High school diploma or equivalent
• Prior experience in customer service, hospitality, or retail is an advantage.
• Good communication and interpersonal skills.
• Basic math skills for handling cash transactions.
• Willingness to work flexible hours, including weekends and holidays.
• Friendly, energetic, and customer-focused personality.

Job Types: Full-time, Permanent

Pay: ₹220,000.00 - ₹260,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person

Expected Start Date: 31/08/2025