Service Advisor - RSA

Role Overview: As a Service Advisor RSA (RoadSide Assistance) at Scoo EV in Bengaluru, you will play a crucial role in ensuring customer satisfaction through customer-focused service and aftersales support. Your daily responsibilities will include managing and resolving customer inquiries, maintaining effective communication with customers, and handling aftersales processes efficiently. You will have direct interaction with customers to meet their needs and resolve any issues promptly. Key Responsibilities: - Manage and resolve customer inquiries effectively - Maintain communication with customers to ensure satisfaction - Handle aftersales processes efficiently - Interact directly with customers to address their needs and resolve issues promptly Qualifications Required: - Proficiency in Kannada, English, and Hindi; Telugu and Tamil languages are a plus - Strong customer satisfaction, customer-focused service, and customer service skills - Excellent communication skills - Ability to handle customer queries and provide timely solutions - Work effectively in a team and ensure smooth operational workflow - Knowledge of the electric vehicle industry is advantageous - High school diploma or equivalent; additional qualifications in automotive or customer service are beneficial,