As a Service Advisor RSA (Roadside Assistance) at Scoo EV, you will play a crucial role in ensuring customer satisfaction through customer-focused service and aftersales support. Located in Bengaluru, you will be responsible for managing and resolving customer inquiries, maintaining regular communication with customers, and efficiently handling aftersales processes. Your direct interaction with customers will be vital in meeting their needs promptly and effectively. To excel in this role, you must possess proficiency in Kannada, English, and Hindi, with Telugu and Tamil being advantageous. Your ability to prioritize customer satisfaction, deliver customer-focused service, and exhibit strong customer service skills will be key to your success. Excellent communication skills are essential for effectively handling customer queries and providing timely solutions. Collaborating effectively with team members to ensure a smooth operational workflow is essential. Any knowledge of the electric vehicle industry will be beneficial. While a high school diploma or equivalent is required, additional qualifications in automotive or customer service will be advantageous. Join Scoo EV in revolutionizing the daily commuting experience with emission-free electric vehicles and actively contributing to the reduction of air pollution and global warming. Be a part of our journey to provide rider-centric solutions and personalized e-bikes to over 2,000 customers in Bengaluru.,
Role Overview: As a Service Advisor RSA (RoadSide Assistance) at Scoo EV in Bengaluru, you will play a crucial role in ensuring customer satisfaction through customer-focused service and aftersales support. Your daily responsibilities will include managing and resolving customer inquiries, maintaining effective communication with customers, and handling aftersales processes efficiently. You will have direct interaction with customers to meet their needs and resolve any issues promptly. Key Responsibilities: - Manage and resolve customer inquiries effectively - Maintain communication with customers to ensure satisfaction - Handle aftersales processes efficiently - Interact directly with customers to address their needs and resolve issues promptly Qualifications Required: - Proficiency in Kannada, English, and Hindi; Telugu and Tamil languages are a plus - Strong customer satisfaction, customer-focused service, and customer service skills - Excellent communication skills - Ability to handle customer queries and provide timely solutions - Work effectively in a team and ensure smooth operational workflow - Knowledge of the electric vehicle industry is advantageous - High school diploma or equivalent; additional qualifications in automotive or customer service are beneficial,