Service Advisor

Key Responsibilities:

• Customer Interaction:
• Greet customers promptly and professionally.
• Listen to customer vehicle concerns and record all service requests.
• Explain repair and maintenance services clearly to customers.
• Job Estimation & Invoicing:
• Prepare accurate cost and time estimates for work.
• Obtain proper customer approvals for recommended services.
• Prepare repair orders, service invoices, and ensure timely job delivery.
• Coordination with Workshop:
• Communicate customer issues to technicians clearly.
• Coordinate with workshop team for job progress and completion.
• Monitor work status and update customers regularly.
• Quality & Satisfaction:
• Conduct post-service follow-up calls to ensure customer satisfaction.
• Resolve customer complaints or escalate to management as needed.
• Maintain high CSI (Customer Satisfaction Index) scores.
• Sales Support:
• Promote upselling of services, accessories, and maintenance packages.
• Keep customers informed about ongoing offers and service plans.
• Documentation & Compliance:
• Maintain accurate service records.
• Ensure compliance with company policies and procedures.
• Assist in warranty claim processes if required.

Qualifications:

• Graduate/Diploma in Automobile/Mechanical Engineering preferred.
• 2–4 years of experience in a service advisory role in an automobile dealership.
• Strong communication and interpersonal skills.
• Good understanding of automotive systems and repair procedures.
• Customer-focused attitude and problem-solving skills.

Working Conditions:

• Full-time role.
• May require working on weekends and holidays.
• Job involves standing and walking in service bays and customer areas.

Job Type: Full-time

Work Location: In person