Service Advisor

• Attend and wish the customer.
• Prepare job card/repair order in the prescribed format (written), write all the details required and take the signature of the customer.
• Check the vehicle repair history. if customer has previous concerns which are not solved then attach a print, to the current job card for workshop reference.
• Explain to the customer about the jobs/repairs to be performed, estimate, time required for repairs after opening the job card in the system.
• Handover the copy of the job card to the customer for his reference.
• Attend various Hyundai/Dealership events, trainings and meetings as and when notified.
• Monitor the vehicle status by co-ordination with the works manager, workshop supervisor and accordingly inform about the status to the customer.
• Vehicle status updation calls to be made to the customer. And bill explanation to be done when the vehicle is ready.
• Update the customer for extra work, supplementary estimate to be prepared and take approval after explaining the estimate and more time required to complete the additional work. Mention the details of the conversation on the job card for future reference.( Time of call and details)
• Achievement of daily target in job card opening. Labour, accessories and VAS..
• Assisting and co-ordinating with customer, explanation of jobs done, recommendation for future.
• Duly filled feedback forms to be collected from the customer.
• Be with the customer at the time of delivery till he is satisfied and leaves the premises.
• If the customer shows any concern specially washing calls washing supervisor and resolve immediately.
• Co-ordinate with customer relation staff and CRM for resolution of any other concerns.

Job Type: Full-time

Pay: ₹22,000.00 - ₹32,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person