Service Administrator (Order Management)

You will be part of the ZEISS team in India which is headquartered in Bengaluru and operates in various sectors including Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care, and Sports & Cine Optics. ZEISS India boasts 3 production facilities, an R&D center, Global IT services, and around 40 Sales & Service offices spread across Tier I and Tier II cities in the country. With a workforce of 2200+ employees and continuous investments spanning over 25 years, ZEISS's success in India is rapidly growing. Your role will involve managing diverse levels of service order processing such as handling Quotations, Order processing, Invoicing, and AR Follow-up. You will be responsible for booking various types of orders for AMC, Spare parts, Accessories, and different services, as well as sending quotations for all after-sales activities. Allocating and coordinating assignments for field engineers, tracking, and generating invoices based on schedules will also be part of your responsibilities. It is essential to possess a good understanding of Compliance tracking and engage in AR Follow-ups with both internal and external customers. Additionally, you will be required to maintain the CRM/SAP database. The ideal candidate should have a BCOM, BSC, or equivalent graduation degree, along with 2-3 years of experience in Order Processing. Proficiency in SAP, CRM, and Excel is a must-have skill set. Effective communication and writing skills are vital for this role. An understanding of Finance & Tax systems and processes will be beneficial. Join the ZEISS team and contribute to the company's continued success in India! Your ZEISS Recruiting Team: Jayashree V,