Job
Description
Key Responsibilities: Manages and monitors all installed systems and infrastructure for Wabtec to be in line with company guidelines or SOP s. Ensures the highest level of systems and infrastructure availability. Log network incidents and service disruptions, capturing relevant information and details about the reported problems. Respond to alerts and alarms promptly, assessing the severity of issues and initiating appropriate troubleshooting procedures as per the defined SLA. Initial Troubleshooting: Conduct initial troubleshooting steps, such as basic checks and tests, to determine the nature of the reported issues Able to perform data backup, disaster recovery, and data migration & patch upgrade activities Escalation: Escalate issues to Level 2 or Level 3 engineers when necessary, ensuring that more experienced team members handle complex problems Collaborates with other team (APAC/EMEA/AMER) to ensure high quality deliverables within organization guidelines, policies, and procedures. Maintain detailed records of incidents, actions taken, and solutions applied, ensuring transparency and knowledge retention. Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders. Provide clear and concise updates to Users / internal stakeholders regarding incident status and resolution progress. Excellent troubleshooting skills Ability to work flexible hours/shifts Good written and verbal communication skills. Technical Skills: Must have experience ticketing tools like Servicenow/JIRA/Remedy etc. Must have experience in monitoring tools like Solarwinds/JIRA/REMEDY Experience with virtualization (e.g., VMware, Virtual Box) Good to have cloud environment experience (Azure/AWS) Good to have Experience with automation tools (Terraform, Ansible) Hands on Network experience on Router, Switches, Firewalls, AP s, VPN s, Knowledge of Networking protocols TCP/IP, DNS, DHCP, etc. Education & Certification BE/B.Tech in computer science / Electronics & communications / IT Good to have certifications: MCP/MCSA/Azure/AWS/ITIL.v4
