Senior Trainer - GIS

Role: Senior Trainer - GIS

Location: Hyderabad

Type: Full time

Core Knowledge in GIS Mapping

Job Overview:

We are seeking an experienced and dynamic learning specialist who will primarily

facilitate training sessions for new hires, manage policy dissemination, design and edit training

workflows, contribute to content creation while ensuring effective knowledge transfer, process

improvement initiatives and conduct quality/performance improvement refreshers and knowledge

activities.

This role requires a strong knowledge of Transit, facilitation ski ls, content creation expertise, creative problem solving, the ability to analyze and improve training effectiveness through data-driven insights while manage client expectations and communication.

Key Responsibilities:

1. Training and Facilitation Management:

? Deploy, manage, and deliver new hire training programs. Ensure that both new hires and

refresher batches receive effective training on processes, policies, and workflows

? Design, facilitate, and enhance training sessions, workshops, and learning programs, aligning

them with organizational objectives.

? Organize and manage knowledge-sharing sessions across departments, projects and spans

2. Policy Assistance and Updates:

? Collaborate with the Policy POC:

? In disseminating change processes, ensuring seamless dissemination and

communication of policy updates to al stakeholders.

? Drive process improvement initiatives by identifying opportunities for policy

enhancements and working with teams to implement those changes.

3. Workflow Design and Content Creation:

? Edit, update, and create detailed training documentation, including workflows, process maps,

Standard Operating Procedures (SOPs), and training content. So strong expertise in MS Office

and or Google Suite is preferred

? Work with internal and external stakeholders to design and deliver training content tailored to

meet the needs of different audiences, from new hires to senior stakeholders.

? Quarterly review of training materials, making necessary revisions and updates based on

feedback and changing processes. Actively participate in content creation and refinement,

ensuring materials are clear, concise, and effectively aligned with business goals.

? Prepare slides for clients and internal stakeholders

? Prepare TNI/TNA analytics and documentation

? Prepare RCAs, Action Plans and Development Plans

4. Process Learning and Continuous Improvement:

? Drive process learning initiatives on the floor, ensuring that associates have a clear

understanding of the workflows and client-specific requirements.

? Colaborate with cross-functional teams to identify areas of improvement in training delivery and

content.

? Participate in the creation and execution of action plans to address process gaps, providing

timely interventions.

? Monitor and report on the effectiveness of training programs, colecting feedback from

participants, and iterating training processes for continuous improvement.

? Identify and address training risks or performance issues, implementing preventive and

corrective measures as needed.

? Figure out the interlinked workflows across the client org within scope and have an eye for detail

with connecting the dots to suggest process improvements and enhancements

5. Training Performance Monitoring:

? Maintain and update training dashboards, scorecards, and performance trackers, ensuring

up-to-date reporting on training progress, outcomes, and associate performance.

? Generate insights from training data and performance metrics to inform decisions about future

training initiatives.

? Provide regular reports to internal and external stakeholders on training performance,

completion rates, and areas for improvement.

? Collaborate with client teams to ensure alignment with training goals and identify any training

gaps or needs.

6. Stakeholder and Client Engagement:

? Act as a liaison between internal teams (product, operations, quality) and external clients. Ensure

that training content and processes align with client expectations and requirements.

? Attend client meetings to understand the evolving needs and deliver tailored training solutions.

? Update al client related documents and meeting notes to keep a track of activities ensuring

clear communication with clients and internal stakeholders.

? Actively engage with clients to gather feedback, offer insights, and propose improvements to

the training function.

? Ensure effective knowledge transfer during client-facing activities and be a point of contact for

addressing training-related queries.

7. Training Tasks

? Calibrations

? Collaborate with RLs, Ops leads, Operators

? Floor Walking and LIVE Shadowing

? Refreshers - TNI / TNA every quarter

? Create and implement PKTs on LMS

Required Qualifications and Skills:

Education

Experience

Skills

? Strong facilitation, communication, and presentation skills.

? Expertise in content creation, workflow editing, and policy management. - Google Suit,

Google AI, MS Office, Technical Writing

? Proficiency in digital training tools, Learning Management Systems (LMS), and content

development platforms.

? Excelent analytical skils with the ability to measure and report training effectiveness.

? Knowledge of process mapping, Transit and requirement gathering techniques.

? Ability to work in a fast-paced environment with changing client demands.

? Due diligence and adherence to set protocols, standards and policies

Desirable Attributes:

? Industry/domain-specific knowledge on Transit program is mandatory

? Creative and innovative thinkers focused on continuous process improvement.

? Ability to work independently while driving team performance and delivering results.

? Strong organizational and time management skills, with the ability to manage multiple priorities

simultaneously.

Working Conditions:

? Ful-time position based on-site - 5 days a week WFO (Work from office)

? Regular interaction with internal and external stakeholders, including client meetings, workshops,

and training sessions.

Important notice:

@aceolution.com