Senior Technical Writer

Job Description

At a Glance Legrand has an exciting opportunity for a SeniorTechnical Writer to join the LDCS Team in Bengaluru India. As a Technical Writer, you will join a global agile team and collaborate closely with an engineering team spread across multiple regions. In this role, you will be key in producing precise and thorough documentation for our software and hardware products. Your work will be essential in enabling our customers to understand and effectively use our solutions. We are looking for someone proactive, a team player, and passionate about creating high-quality technical documentation. Main Job Duties Create clear, concise, and user-friendly technical documentation, including user manuals, hardware installation guides, how-to guides, API references, release notes, and troubleshooting guides. Collaborate with cross-functional teams, including developers, engineers, and product managers, to gather information and understand the features, functionality, and usage of our solutions. Translate complex technical concepts into understandable language appropriate for the target audience, which may include system administrators, developers, and end users. Create clear, concise, and well-structured how-to guides for deployment and troubleshooting. Collaborate with sales and support teams to understand customer pain points, analyze documentation usage through analytics, and improve content accordingly. Review, edit, and proofread existing documentation to ensure accuracy, consistency, and adherence to company standards. Review and proofread Support KB articles, incorporating relevant KB information into the user guide to enhance the success of end-user documentation. Work closely with subject matter experts to validate and verify technical information and ensure the documentation meets the required standards. Applies photos, drawings, charts, and diagrams to ease users understanding. Mentor junior writers to improve their understanding of tools, technology, and writing best practices while ensuring adherence to documentation standards. Proactively identify documentation needs and take ownership of tasks. Works autonomously with minimal supervision, ensuring timely and high-quality deliverables. Effectively coordinate with global teams, ensuring seamless communication and alignment across different time zones. Rely on experience and judgment to plan and accomplish goals. Stay up to date with industry trends, best practices, and emerging technologies in the systems domain. Qualifications Education Bachelor s degree in Computer Science, Engineering, or a related field. Experience 15 to 17 years of relevant experience in writing technical documentation. Skills/Knowledge/Abilities Good knowledge of Networking, Security, and IT technologies. Excellent English grammar and vocabulary. Strong attention to detail, with proficiency in proofreading/editing, writing, and verbal communication. Good understanding of Linux OS, software, and hardware components. Capable of interacting with products via standard UI - User Interfaces (Web, CLI, APIs) to document the accurate procedures. Knowledge of a broad range of media distributions, including online channels, text editors, photo, and video creation. Capable of creating technical illustrations and diagrams. Experience with tools such as Adobe, Confluence, Git, Jira, HTML/CSS. Experience in authoring environments, preferably Document360. Flexibility to work with new technology in a fast-paced environment. Focus on customer satisfaction and other stakeholders within the company. Prioritize tasks and meet deadlines. Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.