Senior Technical Success Manager - Customer Success - Mumbai

Role Overview: At New Relic, as a Senior Technical Success Manager (TSM), you will have the opportunity to utilize your blend of technical knowledge, problem-solving skills, and teamwork to support and expand the customer base effectively. Your role involves owning the technical success and post-sales relationships with valued customers. You will play a crucial part in nurturing New Relic's strategic vision and direction, advocating for new product features, and ensuring customer satisfaction by resolving technical issues in real-time. Key Responsibilities: - Own customer adoption, onboarding, and ongoing success within your customer base. - Document customer adoption and success metrics. - Lead the adoption, optimization, and integration of New Relic's products into customers" business infrastructure. - Collaborate with Sales to identify revenue opportunities through upselling and contract renewals. - Advocate for new product features and provide customer feedback to New Relic's product management and engineering teams. - Maintain a deep understanding of customers" businesses and technical environments. - Enjoy field-based role involving travel, with extensive opportunities for those interested. Qualifications Required: - 12+ years of pre or post-sales experience in the software industry. - 8+ years of demonstrated experience working with enterprise customers. - Hands-on experience in Kubernetes, containers, microservices, DevOps, CI/CD. - Hands-on experience with development languages such as Java, .Net, Ruby, C, Python, Node.js, Golang. - Strong technical background with a customer-oriented approach. - Desire to learn new technologies and interest in performance monitoring tools. - Ability to maintain project plans and documentation. - Fluent in English. Additional Company Details: New Relic fosters a diverse, welcoming, and inclusive environment where everyone is encouraged to bring their authentic selves to work. The company values different backgrounds and abilities, celebrating the unique paths employees take to reach New Relic. They are dedicated to empowering all employees towards professional and business success through a flexible workforce model, accommodating various workplace preferences, including fully office-based, fully remote, or hybrid setups.,