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Senior Technical Product Consultant

Job Expired: This job listing has expired.

Senior Technical Product Consultant

Adobe

0 - 5 years

11 - 12 Lacs

Noida

Posted:8 months ago| Platform:

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Skills Required

jQuery Web analytics PHP Perl Pega Digital marketing Adobe Technical support SQL Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases

Validates and reports customer submitted product bug reports with precision

Educates customers on the use of Digital Marketing products

Assists in testing new and enhanced products

Handles projects expertly and within stated timelines

Fully owns cases in their name and contributes to success of "Global teams"

Identifies trends and potential issues and quickly communicates with affected parties

Support sustainable & scalable software solutions for Adobes largest customers

Helps maintain accurate and complete product documentation

Treat each case as an opportunity to delight customers, despite factors outside control of consultant (such as product limitations or dependencies on third parties)

Weekend or holiday coverage required in rotation with team

Assists in special projects and other duties as assigned

Deep technical Competence

Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2
0, and web services

Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, Tag Management

Experience with SQL and database management

Experience with data insertion and reporting APIs, SOAP, REST and PHP

Knowledge of Mobile and Video programming solutions

Knowledge of Experience with Tag Management tools

Desirable to have experience using Adobe Solutions like, Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools, in or out of the Adobe Marketing Cloud

Proven ability to diagnose and fix complex analytic implementation issues

Practical understanding of JQuery, Angular JS, Any JS Framework

Working knowledge of API (Application Programming Interface)

Ability to identify, research and quantify business problems using statistical analyses on large data sets

Evidence of leading multi-platform Adobe solutions as a product owner, technical client service lead or solution consultant

Adobe Experience Cloud tool certification (Either of: Adobe Campaign, Adobe Experience Platform, Adobe Target, Adobe Analytics are desirable)

General knowledge about working with Google, Salesforce and Pega technologies

Some experience of digital marketing, CRO, digital analytics, decisioning, campaign planning, creative and UX disciplines

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Senior Technical Product Consultant