Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Lead and participate in incident response activities, including identifying, investigating, and resolving incidents to minimize impact on service availability and performance. Conduct post-incident reviews (postmortems) to identify root causes and implement preventative measures.
• Define and monitor SLOs and SLIs for critical services to ensure they meet performance and reliability targets. Regularly review and adjust these metrics as necessary
• Continuously evaluate and improve processes, tools, and infrastructure to enhance reliability, efficiency, and scalability. Stay up-to-date with industry trends, emerging technologies, and best practices, and drive innovation within the organization.
• Monitor system health and performance using monitoring tools and alerting systems, and respond promptly to alerts and incidents.
• Drive efficiency by automating repetitive tasks and processes.
• Evaluate and implement technology options for managing our enterprise SaaS products in the cloud.
• Enhance our platform by identifying areas for improvement based on monitoring data.
• Work closely with the development team to create a development environment that fosters productivity and innovation.
• Propose and drive adoption of new solutions that enhance our platform.

Job Expectations:

• Hold a Bachelor degree in Engineering or a related field.
• Minimum 4 years of relevant experience in Platform Engineering, SRE, and/or DevOps in production environments.
• Expertise in Clous setup with 3+ years of hands-on experience.
• Proven track record of owning the uptime of distributed cloud-based systems.
• Possess at least 3 years of experience with scripting languages and related automation projects.
• Experience in building and using Observability frameworks for a microservice based distributed cloud setup with tools such as Prometheus, Grafana, AppDynamics, Splunk etc.
• Proficient in setting up and managing CI/CD pipelines and deployment tools (e.g., Jenkins, Git, GitHub etc).
• Strong Database knowledge is required :Oracle MongoDB
• Experienced is 24x7 Support model for Cloud uptime and maintenance activities
• Strong spoken and written English communication skills.
• Self-driven, responsible, eager to learn, and proactive.
• Independent, goal-oriented, and proactive attitude.
• Disciplined and effective in remote work environments.