SENIOR SPECIALIST

About HCLTech
HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.To learn more about how we can supercharge progress for you, visit Sr Admin-Cisco ACI,Network Automation
Job Summary
As a Senior Administrator in Support & Operations, you will play a crucial role in delivering advanced technical support and troubleshooting for network automation solutions. Your expertise in Cisco ACI and network automation will help ensure operational excellence and positive customer experiences through efficient incident resolution and proactive management of network security. (1.) Key Responsibilities
1. Provide Advanced Technical Support By Performing Root Cause Analysis On Complex Incidents Related To Cisco Aci And Network Automation, Implementing Effective Solutions To Ensure High Service Availability.2. Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Robust Security Posture.3. Lead Initiatives For Knowledge Base Updates And Management, Fostering A Culture Of Continuous Improvement Through Training And Coaching Of Analysts And New Team Members.4. Adhere To Quality Standards And Regulatory Requirements While Actively Contributing To The Enhancement Of Operational Processes And Policies.5. Enhance Customer Satisfaction By Achieving First Call Resolution, Minimizing Ticket Reopens, And Effectively Mitigating Security Threats Through Proactive Measures.Skill Requirements
1. Proficient In Cisco Aci And Network Automation Technologies.2. Solid Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques.3. In-Depth Knowledge Of It Service Management And Incident Resolution Processes.4. Familiarity With Security Protocols And Best Practices In Network Operations.5. Excellent Communication And Interpersonal Skills For Effective Collaboration With Cross-Functional Teams.Certification
1. Cisco Certified Network Associate (Ccna) Or Equivalent Certifications Are Optional But Valuable.2. Itil Foundation Certification Is Desirable To Enhance Service Management Skills.

Skill (Primary)

Data Center-Network Data-Network Data