Senior Specialist, AI & Automation

Job Title: Senior Specialist, AI & Automation

Location: Bangalore (Hybrid)

Why should you choose us

Rakuten Symphony is a Rakuten Group company, that provides global B2B services for the mobile telco industry and enables next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan's newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business from sales to engineering, support functions to product development. Let's build the future of mobile telecommunications together!

What Do We Expect From You:

We are seeking a highly motivated and experienced Automation Specialist with a strong background in the agent and agentic-AI implementation. In this role, you will be responsible to promote next generation automation utilizing agent and agentic-AI. You will be a key contributor to ensuring strong usage of AI and agentic-AI to being user satisfaction and driving the adoption next generation automation.

Key Responsibilities

• Work as member of strategic team to create and deliver automation solutions aiming to solve specific problem across domains & verticals
• Create AI agents of different use cases identified by team members during operational and engineering data study
• Identify new areas of automation and AI agent implementation to maximize team and organization productivity and efficiency
• Contribute to the development of automated tools and scripts to improve support efficiency
• Create agents and agentic AI to
• Troubleshoot and resolve technical issues related to installation, configuration, integration with telecom infrastructure, and performance optimization.
• Analyse logs, debug code, and identify root causes of problems, with a focus on telecom protocols and network architectures.
• Problem & Incident management, Troubleshooting and Resolution of issues.
• Monitor Applications performance and proactively address issues to maintain optimal Customer Experience.
• Provide support for DevOps tools and infrastructure (e.g., Jenkins, Docker, Kubernetes)
• Works closely with various support organizations and cross- functional teams to achieve next generation automation adoption.

What we look for

Minimum Qualifications:

• Bachelor's degree in Electronics and Comm, Information Technology, or a related field.
• 5+ yrs of experience
• Must have strong analytical and Technical Skills.
• Flexible and Adaptable within a fast-paced environment.
• Strong communication and interpersonal skills.

Knowledge, Skills, Abilities, Competencies:

• Experience in advanced level Agent and Agentic-AI implementation.
• Experience in containerization technologies: Kubernetes/Docker swarm/Mesos-Marathon/Cloud Foundry.
• Basic understanding of Telecom Network.

RAKUTEN SHUGI PRINCIPLES:

Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance.

  Only be satisfied with complete success - Kaizen.

• Be passionately professional.

  Take an uncompromising approach to your work and be determined to be the best.

• Hypothesize - Practice - Validate - Shikumika.

  Use the Rakuten Cycle to success in unknown territory.

• Maximize Customer Satisfaction.

  The greatest satisfaction for workers in a service industry is to see their customers smile.

• Speed!! Speed!! Speed!!

  Always be conscious of time. Take charge, set clear goals, and engage your team.