Senior Solution Configurator

Role Overview: As a Senior Solution Configurator at Zycus, your main responsibilities will include working with customers to understand their configurations and usage patterns of Zycus applications, providing training on upcoming changes, proactively communicating with customers to resolve issues, planning, estimating, and driving the execution of change and service requests, identifying patterns in customer raised tickets, and working on all aspects of maintenance of an already implemented Customer. Key Responsibilities: - Work with customers to understand their configurations and usage patterns of Zycus applications (like Sourcing, Contract management, Supplier management, Procurement etc.) - Provide training to customers on upcoming changes for new releases every quarter - Proactively communicate with customers and resolve their issues - Plan, Estimate and drive the execution of change and service requests - Identify patterns in customer raised tickets and work towards permanently addressing them - Work on all aspects of maintenance of an already implemented Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user/supplier set-up, and testing support - Work with the Technical Account Manager to ensure deliverables are on-time, increase efficiency, and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction - Participate and contribute to best practices, knowledge sharing like customer KYC - Work efficiently on Zycus products configuration, Incident Management Tools, MS-Excel, etc. - Provide strong technical understanding of the product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer's business needs Qualifications Required: - Bachelor's degree in IT/Engineering/Business Systems or a related field - Zycus, Coupa, iValua, GEP certification (preferred) or equivalent S2P/P2P certifications - Experience Level: 2-5 years - Willingness to work in 24 X 7 shifts - Excellent written and oral communication skills - Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems - Collaboration with various internal and external stakeholders - Ability to learn, execute and excel. Multitask and work with priorities - Working hours: As per the geography and region assigned Additional Details: Zycus offers the opportunity to work with global Fortune 500 clients in a high-impact, premium support capacity. The company has a collaborative and innovative work culture where customer satisfaction is at the heart of what they do. Professional growth opportunities with exposure to cutting-edge SaaS procurement technology are provided along with competitive compensation and benefits.,