Job
Description
In this role, you will: Lead moderately complex initiatives and deliverables within technical domain environments Contribute to large scale planning of strategies Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals Lead projects and act as an escalation point, provide guidance and direction to less experienced staff Required Qualifications: 4+ years of Software Engineering experience, or equivalent demonstrated Desired Qualifications: Deep understanding of the network stack, operating system stack and middleware to be utilized for troubleshooting production incidents Hands on experience with observability practices for MELT (Metrics, Events, Logs, and Traces. Preferred experience with Cisco suite of observability tools as well as OTEL Ability to define and create SLOs (Service Level Objectives) that visualize the customer experience as defined by a products User Journey Experience with deep inspection of log and Automate workflows using AIOps and observability-related technologies, products, and solutions. Familiarity with time series database internals Monitor and fine-tune Splunk search queries, dashboards, and indexing strategies to improve system performance and user experience. Experience with Observability solutions using OpenTelemetry, Prometheus, Grafana Collaborates with stakeholders to define business requirements and ensure alignment with IT strategies. Proficiency in Splunk, Dynatrace, and ELK Stack (Elastic Search, Logstash, Kibana). Strong expertise in Kubernetes and microservice architecture Hands-on experience with observability tools and frameworks. Familiarity with test automation for monitoring frameworks is a plus. Develop and implement end-to-end AIOps strategies and processes. Experience in creating user journey maps that capture the look and feel of a product or service. Create target-state AIOps technical design documents and implementation playbooks for . Build and maintain business insights dashboards, telemetry data collection, and streaming pipelines. Experienced troubleshooting Unix, Linux and cloud environments Strong communication with the ability to communicate on all levels of the organization Demonstrate knowledge/understanding of emerging technologies, industry trends, and outside perspectives, and communicate relevance to the organizations strategic and tactical goals Lead proof of concepts and prototyping Write and present white papers and present in industry conferences Lead execution of critical/complex project deliverables Experience with mentorship by training, documenting, certifying and building the teams skill set Deep understanding of business observability with proven expertise in designing and implementing observability strategies that align to business outcomes. Ability to dynamically engage, attend high impact production incidents, troubleshoot to resolution, and provide immediate incident analysis both written and spoken
