Senior Site Reliability Engineer

Do you have experience in IT Services Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology If yes, we are looking for you!Join our team in India (Bangalore or Hyderabad), and be part of our Service Management team. Thomson Reuters is transforming how it supports the technology Products and Platforms delivered to customers and employees.The Service Management function is transforming into a truly global, data- and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations, including service monitoring, support and incident response, automated ops, change and configuration management as well as supplier/vendor and asset management. This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.

About The Role

This role will be a part of a high performing team of talented SRE specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for this team, work as part of a larger global team, and help develop and drive strategies for supporting and continuously improving our global enterprise. This team manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Boomi, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.

• Deliver reliable 24x5 infrastructure and application operations according to business expectations across the application portfolio.
• Partner with application development teams to deliver operational readiness for new applications and features.
• Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
• Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.?
• Experience in supporting applications built on modern application architecture and cloud infrastructure, Javascript frameworks and Libraries, Boomi, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.?
• Responsible for developing, monitoring and analyzing business operational and technical key metrics.
• Effectively articulate complex problems, concepts, and solutions to varied audiences.
• Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
• Participate in complex initiatives such as large-scale upgrades.
• Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
• Ensure documentation, processes, and procedures are updated regularly.
• Participate in a continuous learning culture and a curiosity about emerging technologies.?
  

About You

• You're a fit for the role if your background includes:
• Mandatory skills : Boomi, Aws API and web services
• Experience in boomi incident management with MQ
  

Strong customer service, problem solving, organizational and conflict management skills
Working with different teams