Senior Service Engineer- Dimapur || Normet India

Senior Service Manager plays a crucial role in ensuring the efficiency and safety of tunneling operations by keeping essential equipment running smoothly.

Required Skills

Essential Skills

• Strong understanding required to carry out Repair, Maintenance & re-building work.
• Read and interpret technical manuals, schematics, and diagrams.
• Excellent problem-solving and troubleshooting skills.
• Follow safety protocols and regulations to prevent accidents and injuries.
• Precision in performing repairs and maintenance tasks & ensure all repairs and maintenance tasks comply with industry standards and regulations.
• Ability to work effectively in a team and independently.

Physical Requirements:

• Ability to work in various environmental conditions including underground mines.
• Physical fitness to handle heavy machinery and equipment.
• Willingness to work in remote locations and on a rotational shift basis.

Work Environment:

• Primarily work in mining & Infrastructure sites which may include tunnelling ,underground and open-pit mines.
• Exposure to dust, noise, and extreme temperatures is common.
• The job may require working long hours, including nights, weekends, and holidays, depending on the tunnelling operation's schedule.

Job Responsibility / Role

• Asst Manager responsible for performing Scheduled Service visits to tunnelling sites for Shortcreet equipment. Conduct regular inspections and preventative maintenance, Diagnose and troubleshoot mechanical, hydraulic, and electrical issues
• Recommended spare parts to customers and update dealer team to process PO.
• Analysis of customers total potential for fleet management and services Perform strategy analysis on existing customer fleets and work on better offerings/services to retain customers and business expansion.
• Develop customer relationships to ensure customer retention. Participate in customer meetings and address challenges.
• Perform troubleshooting, repairs on engines, transmissions, braking systems, and other critical components. Update HMR and equipment data.
• Maintaining basic Service records and daily activity logbooks performed on the vehicle.
• Report Warranty cases and update technical support team