Senior SAP CRM Functional Consultant

Job Summary

SAP CRM Functional Consultant

Key Responsibilities

• Work closely with business stakeholders to understand requirements and translate them into SAP CRM functional specifications.
• Configure, customize, and enhance SAP CRM modules such as Sales, Service, and Marketing.
• Perform end-to-end implementation and support activities including requirement gathering, blueprinting, testing, training, and post-go-live support.
• Manage CRM master data, business partner configuration, and organizational model setup.
• Support CRM middleware integration with ECC/S4HANA and non-SAP systems.
• Develop functional design documents for RICEFW (Reports, Interfaces, Conversions, Enhancements, Forms, and Workflows).
• Collaborate with technical teams for development, enhancements, and issue resolution.
• Conduct system testing (unit, integration, UAT) and ensure solution quality.
• Provide user training and create detailed documentation for business and technical teams.
• Work with cross-functional teams (SD, MM, FI, BW, etc.) to ensure seamless process integration.
  

Required Skills And Experience

• 712 years of total SAP experience with at least 5 years in SAP CRM Functional roles.
• Expertise in SAP CRM modules Sales, Service, and Marketing.
• Strong knowledge of CRM WebUI, Business Partner, Partner Functions, and Transaction Processing.
• Experience with CRM Middleware, BDC, and data migration.
• Integration knowledge with ECC/S4HANA, SAP SD, MM, and FI modules.
• Hands-on experience in Customizing and Enhancement Framework (BADI/BAPI/Enhancements).
• Exposure to SAP Cloud for Customer (C4C) or S/4HANA Customer Management is a plus.
• Excellent analytical, communication, and problem-solving skills.
• Ability to work independently as well as in a team environment.
  

Preferred Qualifications

• SAP CRM Certification (optional but preferred).
• Exposure to CRM UI development and Fiori apps.
• Experience in leading small project teams or mentoring junior consultants.