Senior SAP CRM Functional Consultant

Job Overview:

SAP CRM Consultant

You will work closely with business stakeholders and technical teams to deliver end-to-end CRM solutions that enhance customer engagement and operational efficiency.

Key Responsibilities:

• Analyze business requirements and translate them into functional specifications within SAP CRM.
• Configure and customize

  SAP CRM modules

  (Sales, Service, Marketing, Web UI, Middleware, etc.).
• Manage

  CRM master data

  , partner functions, organizational management, and transaction types.
• Integrate SAP CRM with

  ECC / S/4HANA

  and other systems (e.g., SAP BW, SAP PI/PO, SAP C4C).
• Support the design and development of custom enhancements, user exits, and BAdIs.
• Perform system testing, user acceptance testing (UAT), and assist in go-live support.
• Troubleshoot functional and integration issues and provide production support.
• Work collaboratively with cross-functional teams including ABAP developers, BASIS, and business users.
• Prepare functional documentation, user manuals, and conduct end-user training.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 57 years of experience as an

  SAP CRM Functional Consultant

  .
• Strong experience in

  CRM Sales, Service, and Marketing

  modules.
• Experience in

  CRM Web UI configuration

  and

  Middleware (BDoc, Data Exchange, Replication Models)

  .
• Understanding of

  SAP ECC SD / MM integration

  .
• Exposure to

  SAP CRM on HANA

  or

  SAP S/4HANA Customer Management

  is an advantage.
• Good knowledge of

  Business Partner management

  ,

  Action Profiles

  , and

  Partner Determination

  .
• Excellent analytical, communication, and client-facing skills.

Nice to Have:

• Experience with

  SAP C4C (Cloud for Customer)

  or

  SAP Sales & Service Cloud

  .
• Knowledge of

  Fiori apps

  and

  SAP BTP integration

  .
• SAP CRM certification is a plus.