Senior SailPoint IIQ Consultant

As an IAM Administrator at EY, you will be primarily responsible for providing support and enhancements for the engagement while adhering to stated SLAs and ensuring high standards of quality deliverables. Your key responsibilities will include: - Working on IAM engagements providing application support (SailPoint IIQ or SailPoint IDN) - Providing Level 2 and Level 3 support for the system within agreed service levels - Implementing and managing the effectiveness of Incident, Service Request, Change and Problem management processes - Supporting IGA tool integration with critical applications and infrastructure - Assisting stakeholder teams, coordinating with the product engineering team - Resolving technical issues through debugging, research, and investigation - Understanding IGA concepts such as User Lifecycle Management, Provisioning, Auditing, Reporting, Access Certification, etc. - Having knowledge of Java/J2EE and SQL - Having strong communication skills, both verbal and written - Thriving in a fast-paced, high-energy environment - Working independently, adapting quickly, and maintaining a positive attitude - Troubleshooting and maintaining user onboarding workflows and role provisioning - Performing Root Cause Analysis and suggesting solutions - Supporting onboarding of application and platform users - Monitoring IAM platform components and resources - Providing IAM support to end users - Working on day-to-day health checks, incident support, e-mail support, tool upgrades, and system monitoring - Being a good team player to work in a competitive environment - Having experience in Application Onboarding - Experience with IGA integrations, connectors, custom integrations, application patterns, and strong technical acumen - Performing systems analysis and tuning to ensure optimal infrastructure response Qualifications: - Bachelor's Degree required Skills Expertise: - Good soft skills in verbal & written communication and technical document writing - Prior experience working in remote teams on a global scale - Customer orientation skills - Scripting knowledge Work Requirements: - Willingness to travel as required - Willingness to be an on-call support engineer and work occasional overtime as required - Willingness to work in shifts as required By working at EY, you will be contributing to building a better working world, helping to create long-term value for clients, people, and society, and building trust in the capital markets. EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate across various domains.,