3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

At EY, you will have the opportunity to shape a career that is as unique as you are, supported by a global network, inclusive culture, and cutting-edge technology to help you reach your full potential. Your distinctive voice and perspective are valued as we strive for continuous improvement at EY. Join us in creating an exceptional experience for yourself while contributing to building a better working world for all. As a Global Managed Service Identity and Access Management Senior, your role as an IAM Administrator will involve providing support and making enhancements as needed for various engagements. Your responsibilities include ensuring adherence to SLAs, maintaining high-quality deliverables, and offering Level 2 and Level 3 support within agreed service levels. You will play a critical role in implementing and managing incident, service request, change, and problem management processes for the service area. Key Requirements / Responsibilities: - Demonstrated experience in working on at least two IAM engagements focusing on application support, particularly with SailPoint IIQ or SailPoint IDN. - Providing support for system operations within established service levels. - Managing Incident, Service Request, Change, and Problem management processes effectively. - 3 to 4 years of experience in supporting, customizing, configuring, and deploying Identity Management and Governance products. - Integration of IGA tools with critical applications and infrastructure. - Collaboration with stakeholder teams and product engineering team as needed. - Proficiency in debugging, researching, and resolving technical issues. Understanding of the following IGA concepts: - User Lifecycle Management, Provisioning, and Reconciliation - Auditing, Reporting, and User Activity Monitoring - Access Certification - SOD - Java/J2EE and SQL knowledge - Strong verbal and written communication skills - Ability to excel in a fast-paced environment - Independent work capability, quick adaptability, and positive attitude maintenance - Troubleshooting and maintenance of user onboarding workflows and role provisioning - Root Cause Analysis skills and solution recommendations - Support in onboarding application and platform users - Monitoring IAM platform components and resources - Providing IAM support to end-users - Routine health checks, incident support, e-mail support, tool upgrades, system monitoring, and issue resolution coordination Qualifications: - Education: Bachelor's Degree required Skills Expertise: - Strong soft skills including verbal & written communication and technical document writing - Previous experience in remote team collaboration on a global scale - Customer-oriented approach - Scripting knowledge Work Requirements: - Willingness to travel as necessary - Availability for on-call support and occasional overtime - Flexibility to work in shifts if required Join EY in our mission to build a better working world, where diverse teams across 150 countries leverage data and technology to provide trust through assurance and empower clients to grow, transform, and operate successfully in today's complex landscape.,

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